Upgrades
This is the maximum upgrade percentage needed to maximize the upgrade portion on your scorecard.
65%
Justin Timberlake wrote this 2002 hit after breaking up with Britney Spears
Cry Me a River
AT120 with eautopay
74.99
The hoppersling has this many HD recording hours
500
You are allowed to have a customer on hold no longer than this time frame
3 minutes
If you use this word to describe legacy equipment you will incur a Tier
obsolete
This artist won a grammy for best reggae album in 1995 with Boombastic?
Shaggy
This package qualifies for a pco, but does not get any discounts therefore should not be offered
Flex pack
the HopperDuo does not give access to this Dish feature
Dish Anywhere
If you do this with an upgrade work order without technician consent, you could get a Tier III
close it
This category needs to be at a 90% to maximize points on your scorecard
Dish Protect
Vanessa Carlton became a one-hit wonder for this 2001 song
A Thousand Miles
AT200 no autopay, hopper, joey, joey, dish protect
128.98
Hopper2000
This is the time frame a customer can put you on hold before you need to attempt to reach out and ultimately disconnect the call if there is no answer
5 minutes
You earn products and services for upgrades when this happens
The equipment is installed and the work order closed
The most awarded female act of all time goes to… this 80s sensation
Whitney Houston
AT250 paper bill, autopay, 722k (15.00)
119.99
These Hopper receivers can run 3 tvs or more
Hopper2000, Hoppersling, Hopper3
Telling a customer to call back is what tier level?
Tier II
This question is integral to knowing how many hopper receivers a customer needs
How many tv's are you watching
This fruit-themed band scored a Billboard no.1 in 1986 with ‘Venus’
Bananarama
Americas Everything Pack
does not qualify for pco
These Hopper receivers do not have wifi capabilites
HopperDuo, Hopper2000
You can get a Tier II for misinformation if you tell a customer they can cancel this service after 3 mo with no penalties
Dish Protect
( most states require you to keep dish protect on the account for 6 months or there can be a 30.00 penalty for cancelling the service early)