SW: SRP
Name the 4 new forms that were added to SRP?
Missed Flights
WFV Extensions & Exceptions Request
Pre-Flights Questions
Insurance Letter Request
A new Groupon was introduced on May 24, what resort is it for?
Riu Lupita
What is a GDS booking?
SW flights are available to be booked by TA's via a GDS system (Sabre, Amadeus, Apollo, Galileo or World Span) and the booking is subsequently made in TTS
If passenger misses their flight due to document issues, being late, etc. the missed time is NRF and clients will need to purchase any/all additional nights.
True
You must ask for the PIN if the PIN is on file. If the TA cannot provide the PIN we cannot help them. This applies to ALL Agencies including SOV (No Exceptions)
True. Inside Sales and SOV has aligned with this and SW requests that all agencies change their PIN once an agent leaves their organization
What sub request option would you select when submitting a Missed Fights, WFV Extensions & Exceptions RQ, Pre-Flights Questions or Insurance Letter RQ in SRP?
You would select "MISC"
What option do you click on when booking a Groupon?
New Reservation - Daily Deals
How can you identify a GDS Booking in TTS?
In the top left corner, you will see a PNR number
If clients have a flight delay, advisors should call VE Air to advise and update the Reporting Memo status in case clients request a shift of dates or a refund for the missed time.
False. You need to call VE Helpline
You can book a OW Flight from Sun Destination to Canada in TTS?
False. Please refer passengers to their Nexus representative to assist. You CAN only sell OW Flights departing from Destination for Florida & Domestic
The only 2 Modification that a SCA can make on a Staff/Promotion Booking is emailing an updated invoice and or applying payment for an outstanding balance.
True. These are the only 2 modifications permitted on a Staff/Promotions Booking
How do passengers get their APPR compensation?
Flight Delayed: Entitle to compensation based on arrival time into destination (Cash or Voucher - Whatever the passenger chooses)
Did Not Travel: Entitled to a Refund of their unused air portion of the ticket plus a $125 (small carrier) compensation
What document would you use to check for VE fees and policies on changes and cancellations?
Terms & Conditions Chart VE in SharePoint