words
suitcase
行李箱
send up
送上去
错误
mistake
I'm sorry to hear that.
听到这样的事，我很抱歉。
有什么需要帮忙的？
Is there anything I can do for you?
luggage
行李
check out
退房
维修人员
repairman
The housemaid will bring
the shampoo and towls to you.
服务员会把洗发水和毛巾一起给您送去。
我刚入住，我对房间不满意。
I've just cheked in. I'm not satisfied with my room.
concierge
礼宾部
Just a moment
稍等
客房服务员
housemaid
I assure you that it won't happen again.
您尽管放心，不会再发生这种事情了。
您需要毛毯和牙膏，我们的服务员很快会送到您的房间。
You need a blanket and toothpaste. Our housemaid will bring them to your room soon.
trolley
行李车
look after
照看
道歉
apology
If there is anything else I can do for you, please don't hesitate to call me.
如果有什么我能做的，请打电话给我。
感谢您提醒。
Thank you for bringing the matter to our attention.
immediately
立刻
luggage tag
行李标签
不方便
inconvenience
We sent you complimentary flowers to express our regrets for all the trouble.
我们给您带来了那么多麻烦。为了表示歉意，我们送您一个免费的花篮。
空调坏了，房间很热。
The air-conditioner doesn't work and the room is terribly hot.