QA
What temperature must proteins be heated to before we can store them in the hot-holding unit?
165 degrees
How many points do customers earn with every $1 they spend?
5
How may facial piercings are permitted?
3
How much time should it take for us to respond to a new MTO/SBC order?
30 seconds or less
How much space are we to keep clear on both sides of the register?
24 inches
How do we quick-thaw product at Sheetz?
We don't
How do customers receive a survey invite and how often do they receive this invite per month?
Email, twice a month.
What type of pants can be worn?
Black or blue jeans
What order/employee ratio should we have in MTO/SBC?
2:1
What customer/employee ratio should we have at the POS?
3:1
What (3) products should always be available in the hot-holding unit in MTO?
Hotdog, Chili, and Meatball
What is the easiest way for customers to register a Sheetz card?
On the app
At how many attendance points are employees reviewed for termination?
33
How quickly should orders be completed?
Less than 6 minutes
What are 3 things we can keep stock to decrease TIC?
Receipt paper
Plastic bags
Cigarettes/tobacco
Coin dispensers
Loyalty cards/gift cards
What are the proper procedures to clean up bodily fluids?
1. Don safety glasses and nitrile gloves.
2. Absorb with yellow pad.
3. Spray with TB-Cide Qat (disinfectant) and let saturate for 10 minutes.
4. Use absorbent pads or white towels to soak up fluid.
5. Spray with TB-Cide Qat (disinfectant) again and let saturate for 10 minutes.
6. Wipe with white towel.
7. Place all contaiminated cleaning supplies in a trash bag and discard in dumpster immediately.
What are our SEE standards?
Smile, make Eye contact, Engage
How can an employee avoid receiving attendance points if they cannot work their scheduled shift?
Getting a part-time employee to cover shift.
Switching shifts with a part-time or full-time employee.
What percentage (%) of orders should be completed in less than 6 minutes?
85%
At how many items should we automatically start to bag?
3 or more
What are proper step-by-step hand-washing procedures?
Turn on warm water.
Wet hands.
Dispense soap and scrub hands for 20 seconds.
Rinse hands.
Dry hands with paper towel.
Use paper towel to turn off water and discard.
What is Sheetz's mission statement
To provide fast, friendly service and quality products in clean and convenient locations.
DOUBLE POINTS:
What is Sheetz's vision statement?
How many points does an employee get for the following:
1. >24 hour call out
2. >4 hour call out
3. <4 hour call out
4. not calling out before the start of their shift
2. 3 pts
3. 6 pts
4. 11 pts
What are the proper bumping procedures for each station in MTO/SBC? (start, finish, fryer, expedite, SBC)
Bump fryer when product is dropped.
Bump start when handing product to finish.
Bump finish when handing product to expedite.
Bump expedite when ordered is bagged and ready to be delivered to customer.
Bump SBC when product is ready to be delivered to customer.
What is our TIC goal?
60 seconds or less