Everything Deliveroo
Care Values
Customer journey
General information
100
What is Deiveroo?
A food delivery service
100
Which platforms can customers use to order on Deliveroo?
Website
App
100
What does ODG stand for?
On demand Groceries
100
How would you know if you are dealing with a Deliveroo for Work order?
200
What is Deliveroo Plus?
A paid subscription program that gives unlimited free deliveries a month
200
What are the relevant lines of support
L1 First Line Support
L2 Second Line Support
L3 Third Line of support
200
What is deliveroo Hop?
A delivery service that gives customers the option to order grocery essentials to their doorstep in as little as 30 minutes
200
Does Deliveroo Editions allow customers the opportunity to sit down and eat at the Hub?
No Hubs only offer delivery only menus
300
What is Marketplace + (M+)?
Its a service where restaurants partner with Deliveroo but do their own deliveries
300
What is Knowledge Base ?
A policy guide
300
What is the name of Deliveroo's CEO
Will Shu
300
Can we amend Deliveroo Hop orders?
No we cannot amend Deliveroo Hop orders due to the quick delivery timeframes.
400
What is Pickup?
It is a service that gives customers the option to collect their Deliveroo orders directly from the restaurant.
400
What are Deliveroo Editions?
Deliveroo owned kitchens, or ‘Hubs’, that host collections of hand-picked restaurants designed for delivery
400
What year was Deliveroo founded?
2013
400
What does it mean to be customer focused?
Focus all Customer Care team efforts on Customer outcomes.
500
What are the Deliveroo customer care values?
Keep it simple
Fix it fast
Be the best
Be customer focused
500
Where can you download the Deliveroo application for android and IOS devices?
Google play for Android
App store for IOS
500
What does DFB stand for?
Deliveroo for Business
500
What is meant by the deliveroo Value Fix it fast?
Understand the issue and get to resolution as quickly as possible.