who's who
name of our CEO
what is: Allan Stejskal
someone who sells cars
what is: a salesperson
CRM
what is customer relationship management
APR
what is: annual percentage rate
have a can do attitude and emotional resilience
what is: be a role model
name of one of our HR peeps
who is: Gabe or Beth
the person who writes service
what is a service advisor
4WD
what is four wheel drive
BDC
what is: business development center
embrace innovation
what is be passionate about our partner's success
last name of our trainer
what is: Stephens
someone who is in charge of all departments in a dealership
what is a general manager
KPI
what is key performance indicators
CPO
what is: certified pre-owned vehicle
set high expectations and inspire others
what is: deliver results
name of our last presenter
who is: Charles McDonald
someone who owns a dealership
what is a CEO/owner
DMS
OEM
what is: original equipment manufacturer
communicate clearly
what is: own working together
name of our save team director
who is Darren Lutes
someone who makes lots of calls and answers internet leads to get appointments for sales
what is a BDC agent
F&I
what is finance and insurance
VIN
what is: vehicle identification number
make sound decisions using facts and data