Customer Survey Questions
This is the 1st question on the survey.
How likely are you to recommend Metro to your friends & family? 1-10
These are three amazing benefits of the T-Mobile HSI
No data caps
No credit check
No price hikes
No ugly cords
No contract
No complicated setup
Connect up to 64 devices
No fees if you cancel, you can keep the box!
What is the OTD (out the door) cost for the HSI?
$0 plan
$49 device
$17 tax
$68
This is what the surveys keep the MEs focused on
Keeps us focused on providing excellent customer service to EVERY customer no matter race, religion, or crackhead status
If you give a customer a quote, and they seem hesitant and start to walk away, what should you do?
Only serious answers count
This is the 5th question on the survey.
Did Joe mention the size, speed, or reliability of our T-Mobile network? 1,2,3
These are three features that the SmartRide offers
There is a million
List 3 lol
This is the OTD (out the door) price for SmartRide
$10 plan
free device
about $6 tax
$16
True or False
We can track which employee interacted with which customer when it comes to who to hold accountable for survey results
True
You offer a customer a smartride and they say they already have roadside assistance through their insurance, what should you do?
List 3
This is the 2nd question on the survey.
Please tell us what you like the most!
This is why summer is a great season to sell the mobile hotspot
Camping
Traveling
Kids at home more, need internet
This is the OTD (out the door) price for the mobile hotspot on our best value plan
$50 plan for 100 gb
free device
about 8 in tax
$58
This is who we explain the survey to
EVERY HAPPY CUSTOMER
A customer is interested in HSI but their address isn't eligible, how should you pitch the mobile hotspot to them?
Be creative
This is the 3rd question on the survey.
How much do you agree? "Joe helped me accomplish the reason for my visit."
Sell HOTSPOT!
Still connect up to 15 devices!
Reliable 4gLTE data!
This is the OTD (out the door) price for the Pet Tracker
$10 plan
free device
$7 tax
$17
What is one way Metro is making sure we dish out great customer service
Holding employees accountable to low scores
You have a bill payment who seems to be in a rush. We cannot afford to miss out on a sale opportunity. List 2 ways you can swiftly talk about our BTS and free add a lines
Serious answers only
This is the 4th question on the survey.
How much do you agree? "Joe set clear billing and cost expectations related to my visit."
List different types of customers that can benefit from the Metro SmartRide
Be creative for it to count
Be creative
This is how much of our Big 5 score is the Survey section worth
20 percent
$30 plan
$15 unlimited tablet plan
$45 a month