Product Knowledge
Packages that offer fixed internet service over a landline connection.
What is Browse and Talk?
An application that allows me to view/manage my Flow Account, make payments etc.
What is the Flow My Self Care App?
The name of the page that gives news, promotions and latest articles updates.
What is the landing page?
The number of digits in a Liberate account number.
What is 12?
The number of methods the customer can receive their bills.
What is 3?
The feature of Browse and Talk that is complementary.
What is a landline?
I reflect payments immediately or up to 15 minutes to reflect on the account.
What is a Flow Self-Serve/Kiosk Machine/Store Clerk?
The name of the page that allows me to take assessments in iKnow.
What is iKnow learning?
The name of the page in Liberate that gives me information on the last payment made and its amount.
What is the dashboard?
The name of the tab that allows me to amend the customer's account details, contact details and bill delivery method.
What is Account Details?
Package that offers a free Galaxy Tab A7 Lite and the Flow Sports App
What is Ya'ad and Road?
I take up to 24 hours to reflect payments on the account.
What is Bill Express?
The name of the section that gives tips on quality assurance.
What is QA Corner?
The name of the tab that allows me to tell other agents that the customer is a potential fraud.
What is audit?
What we opt out of when trying to send bills via SMS.
What is an Email and Mobile App?
Package that offers internet connection using a mobile postpaid sim card in a portable modem
What is Home phone Express?
I assist with bill payments using a Visa Credit/Debit Card when you dial 100 or 1-800-804-2994 .
What is the IVR?
The method used to find articles in a specific department only.
What is a categorical tree search?
The aspect of the dashboard that tells me the name of the customer's package.
What is the pricing plan?
The difference between Date/Time Paid and Entered Date and Time
When does the customer make the payment and when does it reflect on the account?
I offer 126 channels including Opera Plus HD.
What is TV Essential?
The term used for payments that do not reflect on the account after the time expected.
What is a missing payment?
The name of the page that gives information on the last documents that were accessed.
What is the personal information page?
The name of the tab that allows me to see the pdf bill.
What is the bills tab?
How the bill reference identify a bill.
What is the month in the bill reference and why is it always 1 month behind?