Students
You're 15 minutes into class and 2 kids from Singing are missing.
Find their phone numbers in Active or on the printed roster and call home. If no answer, leave a voicemail and then email.
Parent has a question about next quarter's classes.
If the calendar is ready, direct them to the website. If not, tell them to get on our listserv (also on the website).
Class needs an additional set of hands or help finding supplies.
Get in there and help. If you're the only one in the office, lock the front door and put up "Ring Doorbell" sign until you're back.
Postal worker drops off mail or a package.
Put it in the office and inform whoever it's for (if staff member is listed as recipient).
The trash or recycling bin is full.
Take out the trash/recycling.
A students needs a snack.
Give them a snack from the office (they will know what they can't eat) and encourage them to bring something from home the rest of the week.
Parent comes in to register for a class.
Register them on Active, OR take down their information on one of the printed registration forms in the office.
Teacher is late for class.
Call the teacher and entertain the class as needed. Find teacher contact AND icebreaker ideas in the office binder. Inform bryn afterwards.
Someone comes in asking what we do here.
Give them a brief pitch OR hand them one of our flyers near the door. Direct them to website & socials for more info.
The bathroom is out of toilet paper or paper towels.
Refill the toilet paper of paper towels. Extras are located in the laundry room (Central) or bathroom by the kitchen (North). Key for North paper towel is in the keybox in the filing cabinet.
A student gets a cut in sewing class.
Find the first aid kit and adminster care.
Parent comes in to pay.
CASH or CHECK: Put in envelope and mark with "Name of student, quarter, and amount." Do not input into Active - Jen or Carmen will do this. Leave in "Payments" folder.
CARD: Input payment into Active.
Teacher needs supplies that we don't currently have.
Ask if they can make do with what we have for this class. If they cannot, leave and go shopping (if you're the only one there, lock the door and put up "Ring Doorbell" sign).
The phone rings.
Answer it and take a message as needed.
Room/building is too hot/cold.
Adjust the thermostat (in each room at Central, by performance room door at North).
A student wants to leave site between classes.
Make sure they have parent permission, which should be recorded in Active.
Parent calls to cancel a class.
Refer to our cancellation policy on the website! Cancel their registration on Active OR leave a note for Meghan/Alex to do it later.
Teacher needs tech help.
Do what you can. If nothing works, ask if they can improvise and then inform Jess or Jen via email.
Someone calls wanting to donate supplies.
Get down their information and ask them to email a picture to info@ if they're able. Carmen will direct it from there.
The laundry or dishes need to be run.
Run them. Video on North dishwasher is in Dropbox under...
Two students get in a fight.
Remove the students from class and take to office/quiet place. Use reflection sheets in binder as needed. After things cool down, inform Meghan/Alex.
Parent is late picking up their student.
Call them. Leave a voicemail if no response and then email. If they are SUPER late (>30mins), call their emergency contact. If no response, call Meghan/Alex.
Teacher is a no show.
Call bryn to see if she can find a sub. Call parents of students if class ends up being cancelled. Inform Meghan/Alex of any needed follow-ups.
Someone comes in asking to use the bathroom.
Assess the situation. If it seems alright and the bathrooms are free, let them use it. If not, direct them to the community center (Central) or library (North).
There's a giant mess to clean up.
Clean it up and recruit help as needed. If mess is in a class, have them clean it up before class ends (maybe clean up will start 30 mins early).