personality
Breaking the ice
100

Waiting for someone to answer the phone

on hold

100

A frown is a f _______ e________.

facial expression

200

First impressions are often based on b______ l_______.

body language

200

The same meaning of "not polite"

rude

300

looking at someone directly

eye contact

300

give something and get something in return

exchange

400

You use your thumb  to write this

text message

400

You leave this if the person you're calling is not available

message