Manners
Problem Solving
Telephone Skills
Requesting
Good responses to a question.
100

Someone new moves in next door to you what do you say?

"Hi, how are you?"

Where are you from? 

Welcome to the neighborhood

100

You find money in the cafe, what do you do?

Bring it to a worker. 

Ask people around you if they dropped money. 

100

You answer your siblings phone becuase she is busy and asked you too, what do you say?

"Hi this is _____ phone can I ask who is calling."

"Can I take a message"

"They will call you back when they are available" 

100

Your neighbor asks you to pet sit for them, what information do you ask them before the job starts?

Their name 

Are they allowed outside 

where their food is (how much/times food they eat)

How many times a day do you need me to come over. 

Are they on medication. 

100

Your sibling asks to see a movie, what would the correct response be?

Title 

Name of character or actor 

description of the movie. 


200

Your teacher asks how are you today? What is your response?

I am good/tired/happy/sad. 

How are you?

200

You sibling spilled water on your homework. What do you do? 

Run and get a paper towel.

Email a teacher and ask for another copy. 

Forgive your sibling. 

200

An unknown number calls and asks for your personal information, what do you do?

" politely decline." 

give the phone to a parent.

 

200

Asking for help, when you do not understand a question, what should you ask? 

"Excuse me can you repeat the directions"

" I dont understand, can you explain it in a different way". 

200

Someone ask you how your summer is? What would be the correct response?

"Good!"

Tell them exciting things you did.

300

You have to walk between two people who are talking. What do you say?

Excuse me.

Pardon me.

300

Theres one piece of pizza left, you and your friend both want it, what do you do?

Cut the slice in half.

Find another snack.

300

You accidently dial the wrong number, what do you do?

"Say sorry and tell them to have a good day"

300

You are walking to a place on campus but get lost, what should you ask someone?

Directions from where they are to the destination. 

Time it takes to get to the place you are trying to go. 

300

Your friend ask to play a new game, what is the correct response. 

"Yes of course!"

What are the rules? 

400

You are invited to your friends house but you already have plans, what do you say?

I'm sorry I already have plans. 

Maybe we can schedule another day to hangout. 

400

Your friend fell and is bleeding what do you do? 

Call for help.

Try and stop the bleeding. 

400

You order food over the phone, but you cant hear the total. What do you do?

Ask them to repeat or talk louder. 

Say you will pay when they drop the food off. 

400

Someone is placing an order over the phone at work, for some pizza, what would you ask the customer.

What type of pizza?

The customer's address? 

The topings they want?

Do they want any sides or anything to drink? 

Dietary restrictions? 


400

Someone asks you if you have a piece of gum? What is the correct response?

Yes or no. 

500

Your mom buys you a new shirt but you don't like it. What do you say. 

 "I do not normally where this style but I am excited to try it." 

"Thank you for thinking of me, but this is not something I would wear. Maybe we can return it and go shopping together. 

500

Your laptop froze during class/speech session. What do you do?

Turn the computer on or off.

Check the battery of the device.

Text one of the clinicians or group members to tell the clinician. 

500

You get in an arguement over the phone, what do you do? 

Go to private area.

Say " lets talk in person" 


500

How would you request space, when you are feeling overwhelmed?

I will get back to you in 5 minutes. 

I am going to go for a walk/room.

I just need to clear my head. 

500

A worker asks you if you found everything okay while checking out? What is the correct response?

Yes/No. 

Tell them who helped you (if anyone did).