Meetings
Name one type of regular meeting.
Board Meetings, staff meetings, departmental meetings
The process of sharing ideas, information, and messages with others in a particular time and place.
Communication
In face-to-face communication body langauge accounts for _____ %
55
Carefully searching for information on a subject or topic to better understand answer a question defines__________
research
In explaining workplace objectives, operating systems and workplace structures what is one for discussion used by group 1
Outline the objectives, goals vision and mission statement of the organization
Chain of command for reporting
Emphasizing working hours
Dress codes
Code of Ethics
Name one purpose of meetings
Range of business items
Setting enterprise/team goals
Planning and development of a project
Progress of a project
Discussion forum for internal/external clients
Communication could be refered to as the L_______________ of the ogranisation
lifeblood
Attention, asking open-ended questions and paraphase comes under which communication skill?
Listening
Basic facts made up of numbers, symbols, and letters presented in an organized way.
information
Supervisors must be sure to explain OH&S, workplace procedures and employment conditions. Name two items relating to this.
Occupational Health & Safety Policies
Security Policies
Critical Incident Plans
Insurance Plans
A format that is used to guide the flow of a meeting
Agenda
Provide information /idea
Receive information /idea
Achieve shared understanding
The aforementioned describes what?
Reasons for Communication
The following list discribed
● Cultural/language
● Systemic
● Attitudinal
● Environmental
● Psychological/personality
● Physiological
Barriers to Communication
The exclusive and assignable legal right, given to the originator for a fixed number of years, to print, publish, perform, film, or record literary, artistic, or musical material.
Copyright
An interactive process that involves listening, asking powerful questions, strengthening conversations, and creating action plans, with the goal of helping individuals develop towards their preferred future state.
Coaching
Name 4 things that should be on the meeting room checklist.
chairs and tables
room arrangement
Registration Table
Table for snacks
Telephone
Internet Access
Microphone
Electrical outlet
Bathroom facilities
Air condition
Fax machine
Overhead projector / multi-media
Flip Chart
Name 3 skills necessary for effective communication.
Listening
Reading
Speaking
Writing (or drawing)
Name 3 types of discrimination.
● Race
● Age
● Sexual preference
● Gender
● Disability
APA is a style of documentation of sources used. What does the acronym APA stands for?
American Psychological Association
Name 4 types of employee/workers.
full-time
part-time
casual
office staff
contractors
What are five things a minutes must include
meeting title of the meeting
date of the meeting
place of the meeting
The names of those present
apologies for absences
number of persons attending
the business transacted
the decisions taken
resolutions passed, or motions defeated
Email, report, memorandum and notice are what type of communication?
Written communication
What are 3 things involved in respectful communication?
● Listening actively
● Being clear and succinct
● Staying calm
● Respecting values of others
● Being thoughtful
● Not taking things personally
● Providing empathy
● Making a connection
● Asking the right questions
● Focusing on the positive.
Theses are laws that govern person/s who use their mind to make a living. e.g. Songwriters and lawyers.
Intellectual Property Rights
What are 5 workplace documents the new employee may need to ensure is completed or presented?
A resume
Employment application
Employment contracts
A family emergency contact form
Current personal information
Teacher Appointment Form
Passport size picture
Job Description
Performance Evaluation
Family Doctor and contact Information