Denials
Applicants can be denied HAF funds when they do not meet these.
What are eligibility criteria?
The Case Manager will submit the file that is hierarchy denied to here.
What is the QC review team?
A Case Manager is required to do "this" when there is an interaction with the applicant.
What is create a case note?
This is the number of days an applicant has from the date of request to submit their missing or additional information.
What is 21 days?
Foreclosure Files
What is daily touch?
When a denial letter is sent to the applicant, it happens this way.
What is an auto-generated message through HAIQ system?
These are the two main reasons an application becomes a Hierarchy denial.
What is homeowner is not delinquent or applicant is not the homeowner?
Notes should be succinct, use correct spelling and grammar, and report only these, the opposite of opinions.
What are facts?
When an applicant has an POA/POC, this is when a Case Manager should make contact with them.
What are the 2nd and 3rd attempts?
What is weekly touch?
When an application is denied, the applicant receives two documents. Name one.
What Appeals Procedure for Applicants or Denial Letter?
The Case Manager will ensure that the applicant is not "this" by looking at the statements provided for all qualified expenses.
What is delinquent?
A good rule to use when creating notes is "If it is not in a note then" this.
What is "it didn't happen."
When an application is deemed non-responsive, this action should occur by the Case Manager.
What is submit the withdrawal request to the Lead?
Applications with a status of "Application in progress".
What is weekly touch?
After a thorough review and reaching out to the applicant as needed the Case Manager determines the applicant does not meet the requirements of the HAF program, the Case Manager will do this.
What is mark the file ineligible?
After uploading the NCHAF Hierarchy Denial form to applicable fields, this is the next step in HAIQ.
What is Case Manager clears everything out all values of the Needs Assessment Screen?
When writing a note, it is important to capture these 5 key points in your note.
What is Who, What, Where, When, and Why?
This is what the numbers mean in Non-responsive 3-7-3 .
What is 3 contacts, 7 calendar days, and 3rd attempt?
What is weekly touch?
A denied application, a Hierarchy Denial, and a non-responsive application: This is the one that does NOT count toward a Case Manager's goal of 10 QC submissions per week?
What is a non-responsive file?
The purpose of the Hierarchy denial process is this.
What is not burden the applicant with unnecessary documentation submittals OR What is expediate the file through the denial process?
The body of the note should capture actions taken and the end of the note should capture this.
What is a list of outstanding documents needed?
When making the 3rd attempt at contact, this must be emailed to the applicant.
What is the missing documents letter?
Applications that are in the status of "Application Updated".
What is daily touch?