Maintain Customer
What is the page called where you update the customers information?
Maintain Customer Data Window
What is the page called where you update the bill account?
Maintain Bill Account Window
What is the amount the customer is charged every month if signed up for BB
The average Bill amount at the premise
Can we as CSR start a customer on an ESCO
NOOOO
What is the highest-grossing film of all time?
Avengers: Endgame
Can you change the phone number at the customer level?
Yes
Can you update the customers phone number from this window?
Yes
If a customer has a balance fwd, can they qualify for BB?
No, the account must be current
As a CSR you are able to drop/stop an ESCO's supply service.
True
What was the first film to release a soundtrack?
Snow White (in 1944)
What is the purpose of updating the mailing address at the customer level?
What is the path to update the customers mailing address?
Actions>account actions> Maintenance > Maintain the bill account> Permeant address
If BB is inactive it is considered a...
Program
Does National Grid make money off of supply or delivery?
Delivery
Originally, Amazon only sold what kind of product?
Books
What is the path to the maintain customer window?
Actions > Account Actions> Maintenance > Maintain Customer data
If you set up a customers temporary address what is the longest it will use that new address?
Up to 1 Year
If BB is active on the account it is a ....
Business
If an ESCO starts service for a customer and the customer says they did not approve it what would the drop reason be?
Slamming
As of 2019, what is the most popular car color in the USA?
White
Why is it so important to ensure the customers phone number is up to date?
The IVR system uses it to fully verify the customer.
What is the path to set up a customer on paperless billing?
Actions> Account actions> Maintenance> maintain bill account > bill delivery > email
What is the path to start BB
Object> Account Object> Select Program
What is the indicator that the customer receives 1 bill?
LDC
What is the world's most earthquake-prone country?
Japan