IHG One Rewards History
What year was IHG One Rewards established in PHPRO?
2021
True or False. the IHG One Rewards Service Center is open and accessible 8AM-5PM daily, 365 days a year.
False.
PHPRO was established in _____.
2007
What month and year did GR start as a project in PHPRO?
May 2020
Who was the first GR and SCM team Manager?
Janice Angagka
How many Operations Managers do we have in IHG One Rewards?
2
What are our the 2 goals that we have under Quality?
QA Score and CSAT
PHPRO started with only ____ Specialists.
30
When did GR become a permanent department in PHPRO?
July 2020
How many GR teams do we currently have in PHPRO?
9 Teams
As of June 2022, how many Diamond Elite Teams do we have?
3
What are our the 3 goals that we have under Efficiency?
AHT, Absenteeism, Adherence
Who is PHPRO's center director?
MP/Mike Pahati
When did the Senior Case Managers Team start in PHPRO?
April 2021
How many SCM teams do we currently have in PHPRO?
3 Teams
As of June 2022, how many IHG One Rewards Teams do we have?
13
When we properly deliver on the loyalty program, we see loyalty for our brands ______, and the reach of IHG expands.
Deepen
What are the 2 main groups in PHPRO?
Sales and Service
We are a team of ____________ dedicated to protecting the integrity of IHG Hotels & Resorts; driving guest retention and building brand loyalty.
Service Recovery Experts
How many Case Managers do we currently have?
145 Case Managers
What is the name of the interactive platform that was used during the Loyalty Evolution Launch activities?
Kumospace
What are our brand values?
Human First, Freedom, Appreciation
What month will PHPRO celebrate it's 15th Year Anniversary?
July
We are a team of service recovery experts dedicated to protecting the integrity of IHG Hotels & Resorts; driving guest _____ and building brand ______.
Retention, Loyalty
How many SENIOR Case Managers do we currently have?
30 Senior Case Managers