CASH HANDLING PRACTICES
For a cx to be able to redeem points at cash, they need to show the cashier a
piece of ID
What are the two main standards for shelving a toy in kids? (2 answers)
Tallest to smallest
Grouped by brand
Name the 3 main benefits that the Plum Plus program offers (the 3 on the bookmark)
- 10% off
- Free shipping
- $1= 5pts
Nota
Tomy is known for traveling during his vacations. Name 2 places he has been.
Greece, Ireland, LA, Vienna, Prague, Berlin, Japan, Panama, Hawaii
What are the 3 most helpful fields to fill when searching for a receipt
Date & time
membership number
sku
3 double facings, tall to short
Other than LEGO, name 3 plum plus exceptions
eBooks, electronics, American Girl, Casper products, Cricut, Endy, Haden, Keurig, Lee Valley, Therabody, gift cards, plum PLUS memberships and renewals, Love of Reading products/donations Bugaboo, hello bello, Jellycat, Kyte Baby, Little Big Friends, Little Unicorn, SnuggleMe Organics, UPPAbaby AND MANY MORE
Name 3 books featured on the Tiktok table
The Song of Achilles, Heartstopper, The Spanish Love Deception, From Blood and Ash, 101 Essays That Will Change the Way you Think, Book Lovers, It Ends with Us, Love and Other Words, The Love Hypothesis, A Good Girl's Guide to Murder, We Were Liars, People We Meet on Vacation, etc....
What does Mariel always misplace? Multiple correct answers :P
keys, phone, earphones, Starbucks drink, her backpack
What is our current TENTPOLE moment (3 answers)
1. Plum Plus
2. PWP
3. Email acquisition
When you have a book facing, do additional copies get shelved to the left or to the right?
TO THE RIGHT!
What are employees elegible for when we as a store store make our Plum Plus target/goal?
A $50 Indigo Gift Card
Name 3 Brands for kitchen tools and/or appliances that Indigo carries (online and/or in store)
Dash, Hadden, Smeg, Our Place, Caraway, OUI
Daria loves her cats. Name one, she has 2!
Matilda
Vassya
Very new employee from another store is trying to make a purchase at PMT. They do not have proof that they are an employee yet. What do you do?
Call their home store and ask to speak to a manager just to verify their credentials!
Name 3 places where we wouldn't shelve by author's last name!
Kids (and everything else that has series on it) series, Biography, Travel, Bargain, Graphic novels, etc.
What is the birthday bonus offer for plum and plum plus members?
Plum: 20% off one purchase
Plum Plus: 20% off one purchase & 2500 pts
Name two things that cx get when they complete their registry. (total answers: 5)
1. Completion Discount of 20%
2. Welcome Gift (IndigoBaby memory book)
3. The Essentials Checklist (curated checklist)
4. Baby’s First Library
5. Easy Returns & Exchanges
According to Glen and Rachel, (not Sinead), which one is ABBA's best song?
Dancing Queen!
Scenario: cx is returning two items purchased in store two weeks ago. They have the receipt and you notice that they redeemed $10 worth of points and the rest ($25 remaining) were paid by visa. How do you proceed?
10$ gc
25$ visa - same visa
You are shelving in print and you come across the following authors: Lily Brooks-Jalton and Lilian Jackson Braun. Do we shelve:
a) both under B
B) both under J
C) neither & explain
A! Brooks-Jalton and Braun!!
Name all tiers of plum points (5$ to $100)
2500 = $5
4500 = $10
8500 = $20
20 000 = $50
35 000 = $100
Name three Voluspa scents
(1) French Cade & Lavender, (2) Panjore Lychee, (3) Goji & Tarocco, (4) Mokara, (5) Japanese Plum bloom, (6) Bergamot Rose, (7) Rose petal ice cream, (8) Nissho Soleil
It is common knowledge that Yanin and Sinead come from Pointe-Claire. Where does Steve come from? Multiple answers allowed!
Calem
Famous Player
Swatch
David's Tea