Scam Ban Appeal
(SBA) Are we able to see back-and-forth email communications between us and the user?
Yes
(SBA) We are allowed to review appeals of multiple numbers at one go. True or False?
(SBA) What does the "debug info" widget tell us?
Shows key information about the appealing device.
(SLQ) What is a scammer?
Someone who commits fraud or participates in a dishonest scheme.
(SLQ) Giving a bank account details for the purpose of Donation is not a scam. True or False?
(SBA) You are at the first question of the decision tree. If the ban reason of the account you are reviewing has nothing related to scam, what should you do?
(SBA) If user says “thank you” and does not need further response, what do we label on the 1st question in the decision tree?
Close this ticket without response
(SBA) When do we route a ticket to "Ban Appeal w/o phone number" ?
If you cannot see a phone number anywhere on this ticket. (No account information)
(SLQ) The word "Forex" under the "about section" or "business info" is part of which scam?
Investment scam
(SLQ) The profile picture of the account you are reviewing is showing a group of men posing in military uniform. Is this account part of 'Romance Scam - Military'?
No
(SBA) What is a Cluster?
3+ accounts with 5+ matching properties
(SBA) When the decision tree asks "Does the profile photo match an existing scam trend?", what do you do?
Check the profile photos tab on the scam trends sheet to see if the profile photo matches an existing trend.
(SBA) What should you do if a ticket contains more than one number?
Review the number that is mentioned most recently in the ticket, if no number is mentioned by the user, default to the account banned by a scam policy.
(SLQ) How many queues are there in Scam Labelling Queues and what are they called?
2 queues: SAI Score and Topline Precision
(SLQ) The location info of the account you are reviewing is from MY 🇲🇾. Which of these country's IP matches the scam trend?
BJ 🇧🇯