Verification
“May I have …” “…the Last Four Digits of Social Security Number?” “…Business Address and Zip Code?”
What is EIN/Business Tax ID Number
Every lending institution must have a least one
What is AO
Has not been contacted by a case manager to continue the manual process
What is PDC.AccountsCOVIDLoanClosing@sba.gov
CAFS access, non Covid loans, and PPP calls should be
What is transferred?
Clearing caches, switch browser, restarting computer
What is Troubleshooting
In CAFS how many pieces of information must be verified after the callers name?
What is Three?
Lender accounts are suspended after how many days of inactivity
What is 90 days
SBA Commercial Loan Servicing Center Little Rock
What is LRSC.servicing@sba.gov
Three things that can be changed in LANA
What is Phone numbers, email address, and Physical/mailing address
Clearing caches, switching browsers, and restarting computer are all
Troubleshooting Tips
May I have your…” “…EIN number?” <(If available) if not…> “…email address on record” and “…Business Address and Zip Code?
What is Full Social Security Number?
This person gives the level one authorization when multiple AOs are on file
Who is the first AO
Questions regarding disaster loans and copies of LCDs
What is DisasterCustomerService@sba.gov (dcs@sba.gov)
Three things that should not be edited in LANA
What is SSN, names, and bank account info
What does BWR need to do if BWR cannot see BWR tab in CAFS
What is Two Step Authentication
“May I have …” “…the Last Four Digits of your Social Security Number?” “…Business Address and Zip Code?”
What is Loan Number?
This person gives level 1 and level 2 authorization when no AO is on file
Who is CLS
Inquiries related to TA when funding failed
What is COVIDAdvanceBankReturns@sba.gov
My Name / EIN / TIN / SSN needs to be corrected
What is contact DLSC
BWR cannot see BWR tab in CAFS what needs to be done
What is 2 factor Authentication or 6 digit pen
To Verify Lenders Only what two questions do you need to ask?
Who is your Authorizing Official or AO?
What is your Headquarters Location ID?
This is done when COR is inactive
What is escalate
SBA Commercial Loan Servicing Center Fresno
WHAT is FSC.servicing@sba.gov
Three things that notes should contain
What is 1. Who called? 2. What were they calling about?3. What guidance did you offer them?
BWR is having 1502 issues
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