Advance Networking
This is a secure path for the customers data to the WAN or internet. This is a connection from the customers router to the NOC gateway
What is IPsec tunnel
What tier is NPK
Platinum
This is the ticket we would want make when calling to the NAP
What is a NAPOO
What is the average speed for VSAT?
What is 875ms?
What is ARP Table?
This is Constantly sending data through both paths. monitoring jitter, latency, packet loss. Cut over is lest then 2 seconds. Will search for the best path.
What is Active Path
What tier is JBX
What is Tier 3
This is the type of ticket we will make when the NAP needs to Dispatch
What is a NAP Dispatch
What is the average speed for Cable?
What is 100ms?
What tool would we use to troubleshoot a problem with Guest WIFI after Location 360 ?
What is AWMS ?
The amount of time it takes for a packet to travel to the desired location and back to the source
What is Latency
What Tier is SON
Tier 3
If Hughes equipment is down we will make what type of case ?
What is a WWTS Dispatch
What is the average speed for Fiber?
What is 60ms?
What tool would we use to troubleshoot a problem with Wireless after Location 360 ?
What is ECM/NCM?
what is a grouping of ports on a Switch (This could be for POS, digital media, among other devices)
What is VLAN
What tier is USPS
Platinum
What is the final step when finishing a case before closing/ follow up ?
What is the average speed for WAN Fixed wireless?
What is 40ms?
What are the three interchangeable tools
What are Location 360, NMP, and HughesON
A Table that will show the IP address of all devices and the mac addresses connected to them
What is an ARP table
What is the Name of the KB That hold information about FWL, DOI, NPK, ...
What is the The department of the interior
When can we close a case with a platinum customer ?
What is a case closure approval ?
What will the Average ping time tell us about at site?
What is which transport is active ?
What devices can we ping on a network ?
What is Any Hughes provided devices?