Jeopardy!
When do you Split Tickets?
Any of these four: Different Dispute Type, Client Withdrew Claim, Different Decision (EA), Expired Authorization
How long is the Pre-Arb Timeframe for UT Disputes?
10 Calendar Days
What is the LEAN Status Code for before filing a Chargeback?
CBrv
At which part of Morty can you find the Cardholder’s Info?
Overview Tab
What is the LEAN Close Code for Not A Dispute?
325
What is the online tool used to file Chargebacks?
Visa Online
What is Lean Close Code 301?
Closed-Write Off
What is the proper term for a merchant’s response to the Chargeback?
Representment
What dispute type is Merchandise Not Received?
Error Allegations (EA)
What is the Tool used to handle Cases?
LEAN Adjustment Hub
The cardholder disputes that he/she did not authorize the transaction/s they were charged. What dispute type is it?
Unauthorized Transactions (UT)
Determine the Final Outcome:
During the dispute intake and initial investigation, the member confirmed they have the card in their possession. The member is disputing multiple card present transactions. One of the member’s disputed unauthorized transactions is an EMV transaction (processed via POS entry mode is 05, 07, or 95; card service code 2 or 6; terminal entry capability is a 5). Based on your review, there were some suspicious declined transactions and disputed transactions occurred outside the geographical location of the valid transactions that happened during disputed activity (Disputed transaction happened in LA, valid transactions done in NY)
Approve the claim. There are indications of fraud and the criteria provided was not met.