PRODUCT
What is the cost for chat and with what OEM(s) is it co-op eligible?
$400/mo. It is NOT co-op eligible with any OEM.
What service do we use to calculate taxes and why is this important?
Veratax. We pull from the physical address rather than just the zip code, ensuring we have the accurate rate.
What is a captive lender?
OEM specific. IE Ford Credit, BMW Financial
What is the shared Google Drive folder with all DSM resources called?
Dealer Success HUB
What does the CHEGO acronym stand for?
Curious, Humble, Empathetic,
Gritty, Owners
When a dealer uses deposit, where does the money go?
Into a stand alone Stripe account.
What are the three potential "identifiers" a dealership can use in Deal Center to pull a payoff?
Account number, SSN, VIN
What is a dealer discount fee?
A fee the lender imposes on the dealer to buy the customer's deal.
Name two reporting sources you have as a DSM to share results with your dealerships.
Sigma, Amplitude
How many phases of the moon are there?
8
What ICO integrations and options do we offer?
Car Story, Accutrade, TrueCar, AutoFi
Name five things a desk manager can change in "Desking."
APR, Price, Discount, Accessories, Term, Trade ACV, Term, Cash Down, Customer Monthly Income, Add or Remove F&I Product
Describe a lender constraint and provide three examples.
Credit score too low or high, vehicle too old, LTV %, mileage too high
What specific Sigma report has been mentioned on this call multiple times as a place a DSM should review everyday?
Daily Dealer Dashboard
How long is an eon in geology?
One Billion Years
What is "Private Offers," how does it integrate with Deal Maker and which OEMs can use it?
Private offers will show a customer if they qualify for any private manufacturer offers like owner loyalty. Once a customer uses this feature, the rebate will populate to whichever car they then go on to calculate a payment for. This is for Ford only.
For lease fees, what two labels does AutoFi use for Lease placement?
Gross cap and Due at signing
What seven non captive lenders require a dealer discount fee cap in Lioness?
Exeter, Westlake, Wells Fargo, Santander, Regional Acceptance, First Investors, Global Lending Services.
DealerVault is another name for what? What do we charge dealers for this?
Authenticom, nothing - it's free.
Globe and Jerusalem are types of what?
Artichoke
What US CRMs is QQ compatible with? Must give all options.
eLeads, VINSolutions, Dealer Socket, Drive Centric, Reynolds & Reynolds, Affinitiv, Auto Soft.
What three pieces of information will flag a deal center app for review in finance control desk?
Credit score, LTV, PTI
What five lenders do NOT allow mark up?
Huntington, Exeter, Wells Fargo, Global Lending Services, Regional Acceptance.
You are running the DDD report and you find a store with missing data or zero results. What does this mean and could be causing this?
This means that the dealer is not getting any leads or clicks and the button could have fallen off of the website.
Which garden is considered to be among the Seven Wonders of the Ancient World?
The Hanging Gardens of Babylon.