This is Jeopardy

Acronyms

100

When all channels are suppressed you must transfer your call to CPS. CPS stand for this.

Customer Protection Services

200

Service Delivery is also known by this Acronym 

ANPS

300

In most cases an ATM is used to withdraw money, however in Esupport ATM means this.

Active Tracking Matrix

400

The DDN is were you can find usual information about current tech issues or locate SME forms. The DDN stands for this. 

Digital Daily News

500

CEG stands for this

Call Escalation Group.

LVL 2 inquiries

100

(Messaging) When talking to a CM about FICO what must you do at the beginning. 

Send the FICO Cann

200

Which of the following locks does not require additional information to be verified:

1. RSA Lock

2. Mobile Wallet Lock

3. SSO lock

4. Protect Buy Lock 

SSO Lock

300

This is term used when a CM gets a message that their browser is out of date. 

Automation Defense/Shape call

400

When uploading documents for a dispute, the document must pass these 3 requirements. 

1. File type

2. File size

3. Name of the file must only have letters and numbers 

500

You will sometimes get this message if you use the link in the "Statement Available" email. 

"This Page is Temporarily Unavailable"

or 

Error 500

Mistransfer or Nah

100

This call is transferred to you: Cm needs help activating their mobile wallet

Nah

200

This call is transferred to you: CM did not receive their Refer-A-Friend credit and wants to see if anything can be done

Mistransfer

300

This call is transferred to you: CM wants to know why the website shows that their bank is not eligible for electronic CBB deposits. 

(Bonus 100pts): Can you tell me why it's not eligible?

Mistranfer

400

This call is transferred to you: CM gets an error message when linking Discover account to Quicken

Nah

500

This message is transferred to you: CM wants help removing a late payment from their credit history

Mistransfer

App vs Website vs Both

100

Sign up for Online Privacy Protection 

Mobile

200

Being able to login other ways instead of using your user ID/Password

Mobile

300

Viewing your Year-end summary

Both

400

Complete a dispute

Website

500

You can view your secure inbox this way

Both

Poorly explained movies

100

Single father must help locate his disabled child

Finding Nemo

200

Young woman must overcome gender norms to help protect her home

Mulan

300

Working too hard leads man to be possessed and terrorize his family while on vacation.

The Shining

400

Trip to an amusement park goes horribly wrong.

Jurassic Park

500

We learn that in France they call a quarter pounder with cheese a "royale with cheese"

Pulp Fiction