Client Servce Team
What are our typical hours of operation?
Monday-Friday 9am-8pm Saturdays 9am-6pm
Can a hole or tear be repaired in fabric?
It depends on whether the item can be repaired with EXTRA LIFE, however holes, tears, and ANY fabric injury can not be reapired UNLESS it is seamwork.
How many days does the client have to return an item purchased in a Moncler boutique?
20 days
How many boutiques are located in New York?
Madison Avenue
Prince Street
Bloomies 59th Street
Bloomies Roosevelt Field
Saks 5th Avenue
What is a Moncler size 1 equavilent to?
A small
Name one of the CS Department objectives
Ensure positive experience for clients
Customer focused approach to problem solving
Responsible for managing client expectations & delivering superior client service
Adressing client issues
Interact with a variety of internal departments
Can clients bring their items into a boutique for a repair?
Yes, clients should always bring their items into a DOS location.
Can a client return their item for a credit card refund if purchased at the boutique?
No, clients can only make returns within 20 days for a store credit or exchange ONLY!
Does Moncler have any outlet locations?
Yes! We have 4 outlets
Woodbury Commons Outlets
Sawgrass Mills Outlets
Cabazon Outlets
Livermore Outlets
What is the color code for black?
999
Name all the ways in which a client can directly contact Client Service
Phone, Email, LC, and Whatsapp
What is the Moncler repair warranty period?
Repairs that can be made are free of charge within the 26 month warranty period.
Can a store credit issued in a boutique be used on Moncler.com?
No, the store credit can only be used in a DOS location within the region it was issued.
Does the Chicago store offer Enfant?
Yes
What does the letter in the style number sequence represent?
The year the item was produced.
True or False, Does Client Service offer phone support to some DOS locations?
True, we answer the phones for 24 DOS locations.
True of False: Zipper replacments, Zipper Pulls, Snaps, Buttons, Drawstrings, Seamwork can all be repaired through Moncler.
TRUE!
Can a Moncler boutique in the United States accept a return for an item purchased in Europe?
No, returns and exchanges can only be made within the region of purchase.
Do you need an appointment to visit a Moncler boutique?
No
What does the 1 or 2 after the letter in the style number sequence represent?
The season
1 Spring/Summer
2 Fall/Winter
What email address should boutiques use to contact Client Service to ensure the fastest response?
storesupportus@moncler.com or clientserviceus@moncler.us
If a client looses the hood to their jacket, can it be replaced through Moncler?
No, hoods are not an authorized spare part. Only shoes laces, some belts, and some pouches can be replaced.
List all the criteria to make an in boutique return
1. Proof of purchase
2. Item in sellable condition with tags attached
3. 20 day period
Where was the 1st Moncler boutique opened in the US?
Aspen!
What do the last 3 digits in the style number sequence represent?
The color