Office Refresher
Letters
Case Management
Policy Information
Financial
100

Hartford RO Records Management Officer

Who is Christian?

100
A VR-67 is required for all plans.

What is true?

100

Where must JRS be documented at minimum and when?

What is local JRS form uploaded to JRS before sending to EC?

100

When dates on a plan are expired what is required of the VRC regardless of status?

What is a pen change of dates?

100

When Donna reviews credit card packets, this person handles the next steps.

Who is Frances?

200

When renewing a PIV card, one must?

What is SSD know and make an appointment on the first floor?

200

A VR 66 letter is required before interrupting a case?

What is False?

200

These documents are needed for IEEP development.

Debt Prevention

Rehab Plan

1902n

200

With COVID protocols rescinded, this is the new signature policy on official documents.

Signature or digital signature only for Veterans

Digital signature only for VRCs

200

When is an election form required?

What is when the Veteran is eligible for Post 9/11 GI Bill?

300

The earliest hour employees can arrive in the RO.

What is 6am?

300

A new positive decision letter is required when someone enters JRS.

What is false?
300

The difference in between face to face level one and level three case management contacts?

What is once a year vs. once a month?

300

This is the only DOT code that cannot be used on an IEEP.

999

300

When paying bills, credit cards, and reimbursements itemized invoices are required?

What is true?

400

The VRE employees with the longest and shortest tenure.

Who are George and Ally?

400

This letter is used for entitlement determinations.

What is a VR-64?

400

A person is still being followed for closure in JRS with exhausted months. The following two actions must be completed?

Plan must be updated to include the additional months followed.

VR 58 must be sent indicating months have been exhausted.

400

The two main changes that have been made to the IWRP are.

Election rate and overall completion date

400

The maximum number of days awards in which awards can be processed?

What is 10?

500
An employee can contact this person if they have an RO related issues.
Who is Jeff (Chuck also acceptable)?
500

This letter is used to convey a positive decision related to plan development.

VR 67

500

The place where interests, aptitudes, and abilities are documented when a person is found entitled.

1902n

500

This statement must be included when conduction an annual review (paraphrase).

What is each objective of the plan was reviewed with the veteran. The following changes were reported?

500

The two most important dates pertaining to credit cards are.

What is the 24th of the month and 7 working days later?