On the record
Name two documents would you use to support and inform your 'fact sheet'?
Activity Report, application, emails, TPA, efile
You emailed your service provider and have not heard back in 2 hours... what is your next step?
Phone them directly
Name two (2) expected 'Client Responses' to the following Eastern Regions Service principal:
- Responsive to People’s Needs
I received timely responses to my requests • They helped me navigate the services to find a solution • I felt supported • They helped me understand the technology needed to fulfil my request • Their services were easy to access
Relationship building happens in moments like this. Name two (2) relationships you have opportunity to build on in this task?
Service provider, communications, ETC's, management, SDC, PDC
Name 3 Countries that start with the letter N
Nicaragua, Norway, New Zealand, North Korea, Nepal, Namibia, Niger, North Macedonia, Nigeria, Netherlands, Nauru
Name the first person you would reach out to help tackle this task?
ETC's, service provider, Informal chataroo
You can not reach the service provider in any way. Now what is your next step?
Extension, call communications, use available information you have, speak with manager or SDC
After the fact task is complete- HORAYYY! How can you utilize the information you learned in this exercise to best support your colleagues going forward?
Share in the teams chat, make a list of your challenges and solutions to share, share types of questions asked by communications, consider if the fact sheet template needs updating, ask 'is there a better way or do I have a recommendation' to improve the process, ensure your files are up to date, consider who else would appreciate this knowledge (ie. CDT tracker updates?)
Name three (3) of the five (5) Eastern Region Service Principals?
People Centric Attitude, Experts, Responsive to people's needs, AMAZING and advancing Racial Equity
From the TV show FRIENDS, name the 6 main characters
Phobe, Rachael, Monica, Ross, Joey and Chandler
When your fellow ETC's are unsure of the answer for your communication query... who do you turn to next for assistance?
PDC, manager, SDC, communications
With a lot of back and forth dialogue between communication and the service provider (and you are acting as the 'messenger') could you suggest an efficiency?
Ask service provider if it is ok to provide their contact information so communications may contact them directly
What would you do if you had an afternoon full of meetings and the deadline was approaching for completing the fact sheet?
Reschedule meetings, ask someone for assistance, prioritizing commitments, discuss challenges with communications and manager possibly
Name one (1) way you support racial equity in the workplace?
We actively engage in discussions on the topic of diversity and inclusion
Join Engagement, Diversity and Inclusion working group (EDI)
learning and development, make changes in our individual behaviours and promote equity for the clients we serve
listen to and understand other people’s perspectives, use language that is respectful, inclusive and supports diversity
develop partnerships and utilize ministry programming to identify and fill labour market gaps that help build racial equity in our local communities
Give the names of three (3) of your coworkers pets
:)
Big bucks! What other digital resources will help you with this task (that is not in your efile)?
CDT, service provider website
Worse case scenario and you can not find the answers you seek what is your 'last resort'?
Request extension, put together the document
Name three (3) ways you can improve this situation in the future?
Fact sheet completed at start of project, back up contacts for the organization, update fact sheet regularly through contract, ask anticipatory questions you may expect from communications, Teamwork – stay connected and share experience with colleagues, connect with communications after the fact to see if there is any advice or suggestions, add any new questions that may be relevant to future requests to the FACT Sheet
Name three (3) things you can do to help facilitate the best customer service with the service provider in this situation and after.
Apologize for the short notice and emphasize you appreciate their prompt action, Emphasize the importance and significance of the request so that the SP knows “why”, provide a thorough list of questions that you need clarification on. Ask additional questions that you anticipate, Tell the SP that you may be in touch a few more times to seek additional information, Follow-up with the Provider after the fact to say “thank-you” and review any necessary follow-up items, answer any questions they may have about the situation.
Give the names of five (5) coworker's children
:)
How many pairs of shoes does Graham have in his office?
*everyone look to Graham for the the answer*
What is the most random thing in Steve's office?
Toilet
Top Gun Question: What is the code name of Goose's son?
Rooster
TIME IN WITH MLITSD? Name the three (3) most senior people
DEBATE ENSUES :)
Name the schedules that you shall find:
-Budget-Reports dates- Plan and activity
- Schedule D (budget)
- Schedule F (reports dates)
- Schedule I (Plan and activity)