PCMI
What is PCMI used for
Record keeping
What does DTLW mean
Drive time limited warranty
What is the system used to text customers?
Twilio
What is the Time Frame for DTLW?
30days/1500 miles
What is offered for rental in DTLW?
$30 a day up to a max of $300 on CC
What are the contract statuses
Active, Pending, Cancelled, void, and expired.
What does DTSC
Drive Time service contract
What are the hours customers are able to text SR?
Business hours
What is the time frame for DT contract?
5years/50k miles
What is offered for towing in DT?
Reimb up to $75 on a CC
What browsers are supported in PCMI
google chrome and Microsoft edge
What is the acronym for DriveTime GAP?
DTGA or DTGAD
What automated texts are sent to customers?
Claim initiated, claim approval, claim denials, inspectors sent
Which DT contract is exclusionary?
DTLW
What is offered for rental for DT VSC contracts after 2020?
$30 a day to a max of $300 on CC
Name 3 things found in the "General Information" section within a customer's account in PCMI
Contract number/ deal number/ effective date/expiration date/ effective odo/ expiration odo.
Can you pull up the customers GPS Contract in PCRS?
Yes
What is the DTLW deductibles?
$0 INRF $200 ONRF on CC
What is offered for rental for DT VSC contracts purchased before 2020?
$25.99 a day for up to 5 days
What info can be used to look a customer up in PCMI
Full name, vin, deal number, phone number, contract number.
What information can be found in the "Vehicle Information" section?
Vin, Year, Make and Model
Why do we offer self-serve options?
For customers to access info at all times
What are the DTVSC deductibles?
$100 INRF $200 ONRF on CC
What are the major covered components for the DT VSC?
Engine/Transmission/Drive Axle 5years/50k miles
Engine Cooling/Power Steering/ Climate Control (AC/ heat) during the first 3years/36k miles