REI
Can payments be made inside REI Stores?
No
Is Java a type of OS?
No
What does an ESCID mismatch usually indicate?
Personal Information Mismatch
(DOB, SSN or Name)
Some customers have been unable to complete a credit limit request in any channel, encountering a snag message in all channels including the app and website?
DIGDEF-98 Unable to Complete Credit Limit Increase Request
What are s’mores?
A campfire treat, consisting of one or more toasted marshmallows and a layer of chocolate sandwiched between two pieces of graham cracker.
Do REI dividend rewards expire?
Yes
Google Chrome, Safari, Firefox,
and Edge are different types of what?
Browsers
True or False:
A phone number can be used as a primary search in RA VIEWER?
True
Customers report being unable to provision their cards for Samsung Pay or Google Pay. Issue is similar to Digdef-81, except these customers are in the U.S. when attempting to complete the provisioning process?
DIGDEF-130 Customers Unable to complete Google Pay/Samsung Pay Provisioning
What is the #1 National Park?
Yellowstone National Park
What are the three ways a REI Customer
can get a VCN?
Online, In-Lane, Out-of-Lane
What’s the keyboard shortcut for the “copy” function on most computers?
Ctrl + C
What is needed if there is an ECID mismatch?
An Escalation to DIG
Customers attempting to view their card number in the app are presented with their number on file to use as an OTP verification contact point. However, upon attempting to send the OTP to the number presented, a message is displayed stating, “ Number Verification failed. We’re unable to verify this number at this time. To Continue, please choose a different method or try another number.”
DIGDEF-137: OTP Options During Verification to View Card
What is usually the first sound that you will hear in the morning when you are camping?
Birds
How much is the fee to become a lifetime Co-op Member?
$30
What year was the very first model of the iPhone released?
2007
What does NDSP stand for?
Non Digital Servicing Profile
When viewing transaction history online, some customers report that certain transactions are duplicated while others are omitted. As a result, the transaction history displayed to customers doesn’t match up with the translation history in gerated statements?
DIGDEF-112 Missing/Duplicate Transactions Online
What saying is Smokey the Bear famous for saying?
“Only you can prevent forest fires.”
True or False:
For the 1st month Customers will have to submit a manual request for any credit limit increase proposals(clips) rather than processing the request online?
True
What does “Http” stand for?
Hypertext Transfer Protocol
Probabilistic match indicator, this number is often the same across Customer records where a split has occurred?
ECID (Enterprise Customer ID)
Some Customers are able to create Eno VCN’s but encounter a “snag” error message when attempting to manage them. Affected accounts are part of BIN 414709 or are on the same SSOID as an account under that BIN?
DIGDEF-131 Unable to Manage Virtual Card Numbers
Which ski resort in the United States has the highest elevation?
Breckenridge