Enter Title

Products and Services

100

What is our 3rd quarter promotion?

Finance or Refinance your auto loan for a rate as low as 1.99%, 60 days no payments, cash back up to $250.00, extended loan terms

200

What is the minimum deposit to open a Daily Money Market?

$1,000.00

300

What is Green Path?

Free financial counseling to help members rebuild their credit or get out of debt be starting a financial plan. The contact number for Green Path is 888-279-8135

400

What are the benefits of a Teen Account?

Allows teens access to online banking, accrues 1.00% dividend rate, give teens the opportunity to start managing their own money

500

What is the current rate for a Saver’s Club?

1.00% dividend rate

Debit Card

100

When filing out a dispute form, we do not have to input the date the card was reported lost/stolen?

False, when filing out a dispute form we must fill out the form and its entirety

200

When a dispute is denied for we can check REDI for a reason why?

True, by selecting the transaction under the POS Entry Mode the code 050 indicates that the chip was inserted

300

Does the Float Manager in PSCU show when the payment should reflect the balance on the credit card?

Yes

400

If the debit card has been reported lost/stolen, the member can dispute transactions after three days?

False, the member has two business days to dispute transactions after reported lost/stolen

500

Name at least 4 of 8 items that must be filled out on the Cardholder Transaction Dispute Form?

Cardholder Name, Phone, Email, Account #, Card #, Date Discovered, Date of First Disputed Transaction, Total Amount of Dispute

MISC

100

To open a checking account there is $25 deposit?

• False, the deposit to open a checking account is $5

200

Who has been mentioned in the Newsletter?

• Linda and Monica

300

TRUE/ FALSE: If someone has 2 passwords listed on the account, we are required to ask both?

FALSE

400

What's the newest Anytime Teller that recently went LIVE?

Alberta

500

TRUE/FALSE Bill Pay offers 20 free Bill Payments per billing cycle?

False, Bill Pay offers 15 free Bill Payments per billing cycle

Debit Card 2

100

How do you block a debit card?

Select Card, Update, Hot Status, Reason Debit -Temporary Block, opt out

200

TRUE/FALSE a debit card can be used for point of sale purchases on a savings account?

False, a debit card can only be used for withdrawals from the ATM out of a savings account

300

What three merchants will we not allow any transactions for currently?

Zelle, Chumba Gold, and Lucky Land

400

When updating a cardholders information in PSCU, what icon must we select to update the info?

The red pencil under the Cardholder Info column

500

TRUE/FALSE the debit card daily point of sale limit for business account is $16,000.00?

False, the daily limit for point of sale purchases on a business debit card is $15,000.00

Credit Card

100

TRUE/FALSE to place a travel notation on a credit card, you must do so in REDI?

False, it has to be done in PSCU

200

Can a member enroll in E-Statements if without an email address?

No, an email address must be provided to enroll in E-Statements

300

How many weeks does it take for reward points to process?

Two weeks

400

How can you tell when a credit card promotion effective date and end date?

Select the tool beside the credit card, select history, under the bottom middle column the promotion effective date will show, and on the bottom right column the promotion end date will show.

500

If a member conducts an international withdrawal from the ATM for cash advance when using their credit card. What is the fee percent?

1%