Orders
In Salesforce what is another name for order number ?
Transaction
What do you click on to create a new case for a guest?
New Case Outdoor
In what program can we find the type and description of a promo code used?
API
Can we issue new FAF codes if a guest reaches out and one of their items is the wrong size?
No unless it's our fault and we sent the wrong size
Name the 3 different types of Coreloft
Coreloft regular, continuous, compact
What stores participate in click + collect?
Burrard (Vancouver) and Kits
In CS Salesforce where can you find customer transactions?
In customer account or under order details
What program is our fraud prevention and payment capture?
Adyen
What website can be used to create a shipping label for a guest?
UPS Campus ship
Where can you find future product inventory numbers?
on Arc'Net search for Future Inventory Forecast, then click Arc'One, Ogden or EMEA, also available in S/4 Hana
What does the order status "APPROVED" mean
Paid and shipped
If you see "not logged in" in a guest profile, what does that mean?
They logged in as a guest
If you are ready to take calls on Natterbox, what do you set your status to?
Select "ready for calls"
Name 2 Lifestyle Collections we currently have?
Veilance and System A
Name 2 reasons an order may be automatically cancelled?
Out of stock, suspected fraud, bulk ordering, shipping and billing address don't match
What is the section called where you can see automatically triggered emails to the guest?
Marketing cloud emails
What is the name of the system that transfers information between programs?
ASBUS
Yes
What is the name of the new collaboration that just came out in September?
Beams
Name 4 forms of payment a guest can use
Visa, AMEX, MC, gift cards, paypal (sometimes visa debit)
Name 3 places where you can leave notes in CS Salesforce?
The call, the transaction, the case
What is the name of the system that does the allocation inventory check and posts the goods?
SAP S/4 Hana
How can you download and send a shipping label to a guest through ReverseLogix?
Find the RMA number in the global queue, click on Shipping Label, download and attach to email in Salesforce
In the future, we are looking to reduce this chemical in our products?
PFC