Ticket Titles
Customer calls in wanting to place an order. What would be the best ticket title?
Checkout
Minimum order $ amount for Plus Subscription benefits?
$29.00
We are giving the customer store credit as the resolution. What education needs to be provided to this customer?
A confirmation email with instructions will be sent
What would be the 2 instances when we would contact outbound transportation on behalf of the customer?
-The customer received an error when completing the red shipping tool box.
-The customer did not hear back within the 1-2 business days.
What is the tiny piece at the end of a shoelace called?
An Aglet
Customer contacts us requesting information about coupon codes. What would be the best ticket title?
Pricing
What are the 3 Pillars for Webstaurant Store
- Entrepreneurial Spirit
- Passion for Excellence
- Do the Right Thing
A customer contacts us to cancel an order. The order has not shipped or been picked therefore, we are able to complete the cancelation. What education needs to be provided to this customer? (we have not captured funds)
A cancellation confirmation email will be sent
Who do you contact when there is a red box with a star on admin?
-The buyer
What is the loudest animal on Earth?
The Sperm Whale
Customer contacts us regarding an order that is partially in stock. They request we ship the quantity that is in stock and B/O the rest. What would be the best ticket title?
Post-Order Shipping Question
What are the 3 characteristics of an Ideal Team Player
- Smart
- Humble
- Hungr
A customer calls in wanting to set up a return. What education needs to be provided to this customer?
- Must be unused, in the original packaging, and free of damage
- Fees involved (20 or 30% restocking fee depending on customer type and shipping costs)
- Labels included
- Unavailable for consumable items
- Cannot guarantee a DS item can be returned
- If the customer pushes back: why we charge the restocking fee
Who would you contact for lead time on a Special Order item?
How many hearts does an octopus have?
Three
The customer would like to order an item that is not listed on our webpage. We provided the link to the special orders form. What would be the best ticket title?
Special Order
Name 5 of our private label brands
-Avantco, Avamix, AvaValley, Carnival King, Cooking Performance Group, Estella, Lancaster, Narvon, Noble, Regency, ServIt, or Waterloo.
A customer contacts us wanting to sign up for WebPlus. What education needs to be provided to this customer?
$99/monthly subscription
- Additional addresses are $49
- Free shipping on Plus eligible items for orders over $29
- Eligible items have a blue "Plus" banner under the item's price
How would you contact Product Specialists for Product or Defective Questions?
-You would use the PS defective units and product questions templates in breifecase.
How many eyes does a bee have?
Five
The customer contacted us because they are not seeing the free shipping with Plus discount in their cart. What will be the best ticket title?
WebPlus
Steps to Determine a potential Platinum customer.
- More than one location
- Spend more than $10k within a year
- Not a reseller
Customer contacts us to add call before delivery to their common carrier order. What education needs to be provided to this customer?
- Carrier will call 1 business day prior to delivery
- Typically a 4-hour delivery window will be provided
- This may add 1 business day to delivery
Who would you contact for consumable certification?
-Review Internal Notes for Who to Contact under Buyer. If not listed contact Product Specialists Team.
*Verify certifications is not already provided on the Resource and Download section on the items page.
Power outages in the US are mostly caused by what?
Squirrels