Quick Maths
How long does it usually take for e-Transfers to be completed?
Up to 30 minutes
I lost my debit card but I know it’s in my car. I do not want to report it missing. Can you temporarily remove tap just in case? I can chat back later to enable it again. Do I need to call?
Provide the link or where you found this if can
SEC 1.5 > Enable or Disable Interac Flash
We can also offer to decrease limits: SEC 1.5 > ABM/POS Limit Change
How much would it be to have a statement in braille or large print for a Premium Growth Account?
Provide the steps.
Hello. I’d like to change my statements to French. Can this be done?
If so, provide the steps or alternate solution
SEC 1.5 > Change Language Preference
I would like to replace my debit card, I lost it. I want to keep the same number though. Can I contact TB for this?
No. TB can replace debit cards to keep your same number. However if lost, the card number would need to be changed for the safety of the account.
The clients account was updated in the last 30 days. They told me personally that they only changed the address from "Sheppard Ave E" to "Sheppard Avenue East"
Essentially, it is still the same address. Can I continue with product change procedure?
No. We have no way of verifying this. No matter what the client says as well, we will follow the procedure. If updated at all in the last 30 days, we will end the procedure.
What does the "Pending" status mean for GMT? Send where you got this information.
Provide the steps.
The GMT is being held for an anti–money laundering (AML) or Account Activity Fraud (AAF) review for up to 72 hours.
https://cibc.sharepoint.com/sites/knowledge/en-ca/client_services_best_practices/faqs_site/Pages/Global_Money_Transfer_FAQ.aspx
I’d like to know if I’m eligible to create an installment plan with this purchase. How do I know if it’s eligible? Can you check this for me or is this strictly self-serve?
Installment Plans are self-serve but we can check the eligibility and guide them on how they can check this as well.
Card Servicing Index > Installment Plans > Chat: Check if Client is Eligible to Create an Installment Plan: https://cibc.sharepoint.com/sites/knowledge/en-ca/procedures_site/sales_application_procedures/Pages/chat-check-if-client-eligible-installment-plan.aspx
I would like to set up a RIP to my Investors Edge Account. Can you do this for me?
They would contact Investors Edge directly. We can do this for TASA's and DISA's only.
I recently connected with you guys through telephone and through chat. Both times I have been told that I have to go to the Banking Centre about my situation. I simply want to close all accounts but I cannot go in due to health reasons. Please help me out here.
Provide the link or where you found this if we can
Answer: To close all accounts, we would refer to the Banking Centre. Under special circumstances, we can potentially do this at the Banking Centre without them coming in. Banking Centre Escalation.
How much does it cost to withdraw funds at an external ATM in the USA?
Provide the link to where you found this.
$3.00 each plus a 2.5% administration fee (free for the CIBC Smart Plus Account)
Rates and Fees: https://cibc.sharepoint.com/sites/knowledge/en-ca/products_services/deposit_savings_accounts/accounts_site/Pages/Products_and_Services___Unlimited_Chequing_Account___Product_Details.aspx
I accidently overpaid my credit card by $50. I would like to put this amount back into my chequing. How do I do this? Can you help?
They can simply transfer funds from their credit card to the chequing. It must be the exact amount and not more to avoid a cash advance. We can also help by:
Credit Card Servicing Index > Credit Balance > Refund a Credit Balance on Chordiant
Can you add my Rogers phone bill to my account?
No. We can give steps on how they can do so. We can only add:
•Utilities (Power, Water/Sewer)
•Tax Payments (Federal, Provincial, Municipal)
Every time I log in on my home computer, I am asked for an OTVC. This is quit annoying. Please help me with this.
Provide the link or where you found this if we can
We can go through these steps:
We can also do a Single User Tech Issue if they continue to experience this.
Can an authorized user send a GMT using their credit card?
Send the link to where you found this.
"No. Only the primary cardholder can send a GMT using a credit card."
https://cibc.sharepoint.com/sites/knowledge/en-ca/client_services_best_practices/faqs_site/Pages/Global_Money_Transfer_FAQ.aspx
I received my new credit card in replacement of the old one but I still see it on my Online Banking. Why? It makes me confused. I need this removed.
Provide the link or where you found this.
SEC 1.5 > Unlink Credit Card Account
I would like to decrease my credit limit on my Gold Visa from $6000 to $4000. Can you do this for me?
No. Minimum is $5000 for this particular card.
Card Servicing Index > Decrease Credit Limit > Card Servicing Index > Step 1 (guidelines): https://cibc.sharepoint.com/sites/knowledge/en-ca/procedures_site/service_account_maintenance/change_or_adjust_product_service/Pages/chat-credit-limit-decrease-cld-guidelines-TS2.aspx
I would like to change the account in which Smart Interest is paid into. I have quit a few eAdvantage Savings accounts. Do I need to call?
Provide the link or where you found this if we can
No. Rare procedure: Change a Clients Designated eAdvantage Smart Interest Account
How many months do I have to complete all tasks to receive my $400 offer?
Provide the link.
I would like to request statements for my previous Capital One Mastercard back in 2016 of July. How do I do so? Or can you help me?
Provide steps if we can or how we can help.
Step by step guide:
1. Sign on to CIBC Online Banking
2. Click View eStatements under My Accounts
If the historical Capital One statements being requested aren't available, request them by clicking Submit a Request.
(These steps are found in the link below)
Or:
Card Servicing Index > Statements > Help a Capital One Costco Migrated Client Request a Historical Statement Through Online Banking