Terminology
What does SPG stand for?
Service Price Guies
The first 2 digits of opcodes are _____ _____
base codes
Weight 1 Items on CUC Reports are called ______.
Keepers
This versatile, on-screen, tool can also be helpful in managing open ROs (allows for notes to be added to ROs).
Shop View
If you reach one of these in the road you have to make a decision on which path to take
Fork
The "posted labor" rate for customer pay
Door rate
What are the 3 C's?
Complaint, Cause, Correction
"Jumping off point" / Key report to start with for a new customer
25 Keeper Report
3 letter acronym for labor rate that varies from the standard "door rate"
VLR - variable labor rates
The name of this utensil also means to nestle while lying & facing another's back
Spoon
Work the dealership may cover for a customer or the manufacturer and dealership could split the costs to help ensure customer satisfaction.
Goodwill
This function removes opcodes from pick lists, but it remains in service history.
deactivate
CSS Navigation Path to get to CUC Reports
CSS > Reports > Ad-Hoc Reporting
This flag is used to exclude an opcode from misc code discounts.
Discount Ineligible
This 4-letter verb can mean to descend or drop in value
Sink
When a repair isn't completed correctly the first time and they return to the dealership to have it fixed.
Comeback
This flag is used to exclude an opcode from misc code discounts.
Discount Ineligible
Feature to have CUC reports automatically emailed to you
Subscriptions
List at least 2 key features of Shop View to review with customers.
Saved views, Shop View Message, SPO info, grouping/sorting, etc.
Before away it means to sweep someone off on a jaunty holiday
Whisk
Way to stay competitive at jobs that take less time to complete, but still keep higher grosses at other ranges... charge labor in more of a bell curve of gross profit.
Grid Pricing
Name two spec screens that are combined in the IGNITE version for operation codes maintenance.
3625, 3075, 3325
CUC stands for what?
Count Unit Count
Give an example of what journal prefix overrides can be used for.
Extended service contracts or anything similar where accounting needs to be redirected (tracked separately on the financial statement); also can adjust parts price levels and labor pricing for types of work that need it.
His Roman equivalent was Faunus
Pan