Order Entry
This is the ERP system used by Bagcraft CSRs to enter orders, manage order questions and search for details.
What is PRMS?
Consists of ATL, CHI, BAX, LA, COI and VAN.
What are the Bagcraft plants?
This is the new method to submit change request for sales regions, item changes and new items.
What are Service Now tiles?
This is needed when customers deduct or contact customer service for a shorted orders.
What is a QIN?
Bagcraft carriers are assigned by this team.
Who is Transplace?
The CSRs place an order on CSR HOLD for one of these two common situations (remember you have 72 hours per policy).
What is PRICE HOLD and/or BELOW MINIMUM WEIGHT on an order?
This should be checked by every CSR daily. It appears on the group mailbox at 11:30PM every night.
What is the Backorder report?
Typically these 3 documents are needed by the Master data team and graphics to start a new items set-up.
What are PO, Quote and Arwork?
This is the primary tool for deduction management team.
What is Blacksmith?
Expedite requests for freight that are under $500.00 can be approved by these plant team members.
Who are the supply chain managers?
This applies to all Bagcraft orders at 1:00pm (local time)
What is the on-time order entry deadline?
You need to move an order from one plant to another because an RO is late and contact this person.
Who is the supply chain manager?
This is determined by the S&OP team when they are adding a new Bagcraft customer and ship-to.
What is the default DC?
A warehouse overships an order. The customer wants to keep it. This is the step for a CSR...
What is a PBL?
We need to know why an order might be on CSR Hold. The date this was done helps to track the progess and should include the CSR initial.
What are PRMS order notes?
They are applicable to orders and can be 6 days, 10 days, 16 weeks, 22 weeks and 52 weeks.
What are lead-times?
This is sent to customers once the order entry process is completed by the CSR.
What is the Order Acknowledgement/Order confirmation?
This group can only use the item set-up emailbox and not Service Now tiles for new item requests and changes.
Who are the brokers?
This needs to be updated when the wrong approver's name appears on the QIN.
What is CANCEL WORKFLOW?
Sales have a great opportunity to sell a very large volume, so this is the first team that needs to be contacted.
Who is S&OP?
We can ship product and raw materials from anywhere with no small order fee. It saves Bagcraft scrapping inventory.
What are SLOBS?
The graphics manager will determine the cost and have the pricing team add it to the quote.
What are art & plate costs?
This is where a CSR goes in PRMS to get information on material specs, such as BOM.
What is PS0008?
A deduction can sit idle for these number of days without any CSR activity before the AR team writes it off to the customer service budget.
what is 60 days?
Baxter always provides special treatment to her requests.
Who is Dawn?