Why Continuously Improve?
What Is an Opportunity?
CI Solves
Root Cause Problem Solving
100

Implementing a change to make it easier for the policyholder,

What is a better Customer Experience?

100

What is an opportunity?

Facts that are measurable and specific. 

100

Canceling a policy and renewal

What is automated renewal cancellations

100

Define the problem

Think impact on performance

200

Changing the way we process NY UW holds

What will improve our working environment

200

What describes an opportunity

What is where, when and how often it occurs

200

Customers would have to call back to prepay 

What is now we can take payments ahead

200

Understand the current condition

Think 'break down' the problem

300

Getting rid of an obstacle that is stopping us from efficiently doing our job

What is to think differently and challenge what always been done?

300

Is the opportunity statement an opinion?

What is keeping to the facts

300

Billing reinstatments

What is now CBS now flags force reinstatments

300

Describe the target state and expected benefits

Think 'desired outcome'

400

All of this cortributes to providing a better employee experience.

Why should we make things betters with CI tickets

400

Is the opportunity statement include how to solve?

What is not jumping to conclusions just stating the facts

400

AOR licensing information

Now under the Agents highlighted information you'll see the states that they are licensed in

400

Develop and select possible solutions

Think solutions that eliminate causality