Thank You for Contacting the Faculty Help Desk
Third party tool issues should be categorized as, well, Third Party Tool on FHD JIRA tickets. However, this tool is an exception to the rule.
What is Zoom
Final QA requests should be submitted at least this many days prior to duplication.
What is seven
Pre-duplication tasks should not begin until the day after this date.
What is the day after the blackout date
True-false questions are one question type with a known migration issue. Namely, this aspect of true-false questions will not migrate.
What is answer-specific feedback
Learning Design has a paid account for this third-party tool to host faculty-recorded audio.
What is Soundcloud
When monitoring on-call on a weeknight, you will respond to high priority and urgent tickets. For low and medium priority issues, you will do this for these partners.
What is mark emails as read for all partners (not just your team’s)
Per the Learning Design capitalization guidelines, image captions should be set to this case.
What is title case
Generally, courses should only have this many unpublished pages. If you encounter more, your first step should be to check this resource for potential insights.
What is one and the course support tracker
While many settings from Classic Quizzes are also available in New Quizzes, these two settings options associated with student results view are no longer available.
What are quiz answer release dates and “only let students see feedback/correct answers after their last attempt”
Publisher tools like Pearson and McGraw Hill require the creation of courses within the tool that are then synced with Canvas. It is this person’s responsibility to build content in the publisher tool course.
Who is the course author
These kinds of tickets are always high priority.
What are grading tickets
Per APA guidelines, book and journal article titles should be set to this case in citations.
What is sentence case
If a course has an HBR coursepack, you will need to request a new student link from faculty during pre-dupe and add this new link to these two places.
What is the syllabus and the required materials list
Text-only questions will migrate as stimulus questions. However, a stimulus will not appear to students unless you manually complete this update.
What is attach the relevant questions after migration
If you are using the Timeline tool for a course, you will also need to create one of these to accompany the Timeline in Canvas due to the Timeline tool’s accessibility limitations.
What is an accessible word doc version of the timeline, using the Timeline template
Changes to settings for quizzes and assignments fall into this help desk category.
What is LMS Settings
Premium QA review of PowerPoint slides covers everything addressed in Basic and Copyedit QA plus several additional checks. Name two.
What could be any two of the following:
If your course includes multiple group sets, you should specify this additional step in the associated post-dupe task.
What is re-linking assignments to the correct group set
If faculty wish to release quiz answers at a specific date and time, we recommend they do the following.
What is manually release answers while teaching
For any course using Poll Everywhere, this post-duplication task must be included in the course support tracker.
What is creating a new Poll Everywhere activity for each live section of a course
While on call on a weekend after student enrollment, you may receive emails about LTI issues. Whether or not an LTI issue is classified as high priority depends on this.
What is whether or not students will use the LTI this week
Learning Design uses APA format for all references and citations. When it comes to online readings with links however, we deviate from APA style in this way.
What is we do not add retrieved from with an unanchored URL at the end of a citation, and instead anchor the URL to the reading title
During pre-duplication checks for syllabi, we check for quite a few issues. Name three syllabus issue checks we do for all courses.
What could be any three of the following:
New quizzes introduced new question types, including hotspots. At present, our stance on hotspot questions is this.
What is that hot spot questions are not fully accessible so should be avoided when possible. If we must use it, this question type is limited to one hot spot per question.
When changes to assignment points, names, or due dates are needed for publisher tool assignments, changes must be made here in order to avoid this kind of error.
What is in the publisher tool course and overwriting via sync