Human Relations
The study of how people get along with one another
human relations
An important quality for building new relationships
self-confidence
ability to complete a job
productivity
Standards of performance or productivity
performance
Behaving as you would like others to behave
modeling
The goal of human relations is to help people associate
with one another in ______________ ________
positive ways
A set of beliefs that a person holds
attitude
ability to reach a goal or complete a task
effectiveness
performance goals will help you determine _____________ at work
success
Accepting people for who they are
tolerance
A reward for something that follows something you do
reinforcement
A change in the tone of a speakers voice
inflection
completing a task or reaching a goal with a minimum expenditure of time and effort
efficiency
A productive suggestion in a new job:
Getting to work on time
Be Prompt
individuals who respect one another develop a sense of...
togetherness
Negative self-talk is another name for ...
imagined risks
The ____________ of your speech should match the situation and the message you want to get across
volume
The rate at which we speak
pace
A suggestion for being productive:
Being neat and clean and following guidelines to make a good impression on coworkers and supervisors
Dress for success
often caused by misinformation or a lack of knowledge about a group of people
negative attitudes
Using positive __________- ________ is a good way to overcome the fear of imagined risks
self-talk
communicating through their posture and movement
body language
knowing when to talk and when to listen
taking turns
A suggestion for being productive on a new job:
Depending on others and them depending on you
Be a part of a team
prevents you from bottling up your feelings and blaming others for your problems
honest communication