Kia/Lincoln
How many appointments a day for Kia?
20
Can you follow x-time availability for loaners?
No
Who do you choose in WiAdvisor for just an oil change?
Ryan
Can you use GM Rewards Points for Service?
Yes
Your computer is not working. What does Jeff say?
User Error
How soon can you book general maintenance for Lincoln without speaking with a service advisor?
Tomorrow
What Dealer Code is Mazda?
D20
How do you check to see if they have maintenance left on their Jeep Waive program?
Go to WiAdvisor, type in VIN if not already in there, go to oil change and tire rotation. If they have Jeep Waive left, it ill say it right under the oil change and tire rotation option.
Can you use DV points for Service?
No
Carmen told Kyle that he stinks. Kyle is in the bathroom crying and upset. What should Mr. Woods do?
Tell Jeff or Taylor
What is the process to book a valet at Lincoln?
Pull up customer information, call down to service, they tell you a date, book it and comment valet or pick up/drop off, then email service with the date and time. If they dont answer, send email and have service schedule the customer.
A customer wants to schedule a tire swap for Mazda, how would that phone call go?
Do you already have the tires or do you need to order them?
Do you store them with us or you?
Are they on rims?
Must be 48 hours out
A customer calls wanting to schedule a Sprinter Van. What would you do?
Call service
How would you determine if someone has black label?
Get VIN and mileage, call down to Lincoln service and they will let you know if they have it
Jeff has monkeypox, Taylor has to go to another dumb wedding, who is in charge?
Jaz
What is the height limit to get your vehicle serviced at Lincoln?
10 feet
A customer wants to get a remote start for VW, what do you do?
Parts
A customer calls saying they want to schedule a Valet for their Jeep Grand Wagoneer. Who would you call?
Justin or Matt
A customer states they purchased the VIP rewards package and it is not in our system. Who should we call to verify if they have it?
You started working on October 3rd, do you get a paid floating holiday for Christmas?
Yes
What information do you need to look up a recall in the recall site (kdealer)
VIN, mileage, first and last name
A customer is calling saying they have a Dodge Engine in their VW, what vehicle would it be?
Routan
How do you check warranty info?
Go to Dealer Connect
Click Single VIN inquiry
Put in VIN and mileage
Click Coverages
Scroll down
Do we accept Ford Pass and if so what can you use the points for?
Yes and we can use the points for future services
If you are here for exactly 6 hours, by law how long is your break
You dont need to take one