Enter Title

FLORIDA

100

This code is used to locate denial/approval codes of an application

What is AWAA

200

This code is used to locate the renewal dates of benefits

What is AWER

300

This code is used to verify an address

What is AICI

400

These codes are used to locate the deposit dates for FA and CA

What is IQFS and IQCH

500

This code is used to locate income, asset and technical eligibility of an application

What is AWES

AMS

100

This link is used to locate a clients MAA to reset a password

What is client user admin

200

This is used when a customer does not correctly answer the security questions

What is final verification questions

300

These are the two MAA status that prevent us from being able to unlock the account

What is closed or revoked accounts

400

This link is used to locate notices sent to clients and to resend those notices

What is notice history

500

This is used to locate applications that are not visible in FLORIDA and to know what type of application was submitted

What is quick search

EbtEdge

100

This is the header that we must find before selecting the login button

What is Agency Login

200

This tab is used to locate the current case information

What is case tab

300

This tab is used to locate the customers address 

What is Client Tab

400

This tab displays the issue date of the card and the 

What is card tab

500

This is the link we select to pull up the search criteria for ebt

What is the open link

QA

100

This is the maximum amount of time we can place a caller on hold

What is 3 minutes max

200

This is the amount of time that is allowed for dead air

What is 30 seconds

300

This is the first thing we say when the call is picked up

What is "Good Morning/Afternoon, my name is ____ can i have your first and last name?"

400

This should be said at the end of every call

What is "Thank you for calling DCF, have a good day

500

This is the first step of the hold procedure

What is "May i please place you on a brief hold"

MISC.

100

This is the processing time for an application

What is 7 - 30 days

200

These are the categories for medicare saving program

What is QMB, SLMB and QI1

300

These are used to locate community partners

What is "community partner search"

400

This is asked before beginning the application

What is "Do you allow me to electronically sign your application"

500

This is what we must verify at the beginning of every call

What is name, DOB, CASE/SSN and Address