Chapter 1
Community and loyalty describe this type of culture.
What is a collectivist culture?
There are three main types of these in groups: jerks, slackers (loafers), and depressive pessimists (cynics).
What are bad apples?
The two primary dimensions of every group.
What is task and social?
The ability to think and feel what you perceive another person to be thinking and feeling.
What is empathy?
Treat others as they would like to be treated.
What is the platinum rule?
The measure of a system's movement toward disorganization and eventual termination.
What is entropy?
The four stages of group development.
What are forming, storming, norming, and performing?
The emotional atmosphere and enveloping tone created by the way we communicate in groups.
What is group climate?
Demonstrating a passion for excellence, and a strong desire to improve your communication.
What is commitment?
Substantial variation among group members in task-relevant skills, knowledge, abilities, beliefs, values, perspectives, and problem-solving strategies.
What is deep diversity?
This is the adherence to group norms by group members.
What is conformity?
This occurs when someone tries to control us and we are inclined to resist such efforts.
What is psychological reactance?
The tendency to look back after the fact or when an outcome has been revealed and say, "I knew that all along."
What is hindsight bias?
The process of transforming input into output to keep the system functioning.
What is thoughtput in a system?
This theory explains that groups provide us with a meaningful identity.
What is social identity theory?
The best means to short-circuit a type of competitive listening called ambushing.
What is probing?
Receptive accuracy whereby you can detect, decode, and comprehend signals and emotional cues.
What is sensitivity?
The range in which systems can manage change effectively to promote growth and success without destroying the system with too much instability.
What is dynamic equilibrium?
Rules that are indirectly indicated by uniformities in the behavior and attitudes of group members.
What are implicit norms?
Mutually Inclusive Goal Attainment (MIGA)
What is cooperation?