Onboarding Policies
3 examples of correct dress code?
3 examples of incorrect dress code?
Correct: Jeans, T shirt, collared shirt
Incorrect: Gym Clothes, pajamas, beach clothes
What is Jira?
This is the ticketing system that is used for every external call.
How does a user set accommodations for a student?
Locate student under Student Management > View/Edit button > Accommodations tab
What are the required fields for creating a school-level new user via the Add Single User option within WIDA-AMS?
First Name, Last Name, Email Address, Administration, User Role, District, School, Permission-set
What Microsoft program do we use while creating Upload Files?
Excel
What is the cell phone policy?
No cell phones on the floor
Except for:
2 step verification
Coach exception
When creating a new contact, what fields are required by Customer Service before saving?
First name, Last name, email address, account, phone number
What are the required fields to add a student? (First Name, Last Name, District, School, _________, Grade)
State Student ID (SSID)
If a user is unable to add a student, which permissions do they need?
Students - Add/Edit
Students - Search/View
Test Setup - Primary Window
What format do Upload files have to be saved as to upload onto WIDA AMS?
CSV
Once all the unplanned time off is used, the employee will receive an occurrence for any missed time. What happens on the first, second, and third occurrence?
First Occurrence = Verbal Warning
Second Occurrence = Written Warning
Third Occurrence = Termination
What codes are used in Genesys to monitor your time card?
Release Codes
The user added the student to student management and cannot print test tickets for the student. Why not?
The user needs to add the student to the appropriate test session(s).
Within User Management, how does a user mass assign and mass remove permissions? (Look at all of the tabs.) What search filters must be selected to complete this?
Via the Profiles tab.
Administration, User Role, District
Can Upload files be emailed to an agent?
No, due to FERPA laws. The user will need to upload the file initially, once file is uploaded on WIDA-AMS the agent will be able to open the file and edit accordingly and re upload or walk the caller through how to edit and re upload.
What can and CANNOT be searched while using the internet at work?
Can: News articles, Wikipedia
Cannot: Gambling sites, Youtube, Social Media
Which assignment groups are used for resolved tickets?
Customer Service, CS Tech Level 2
The user is creating a test session, but there are no students under Available Students. Why Not?
The user needs to add students to Student Management before adding students to Test Sessions.
What are the 8 user roles within WIDA AMS? (Bonus 200 Points: What role is no longer used and what state previously used this role?)
EPM, State, District, School, Teacher (MI), Test Administrator, District Technology Coordinator, School Technology Coordinator
Do student Upload files require every column to be filled out? Where would a caller find the SPECIFIC instructions on WIDA AMS for this question?
Every column is not required; however, the column header must be retained. WIDA-AMS > All Applications > Manage Students > Upload Multiple Students > File Layout (PDF)
Which form is used to request time off AND how much notice is needed to be excused?
CS Time Off Request Form ; 24 hours
After what minute will you be given an occurrence for break adherence?
65
All students that needed to test online have tested, but the overall test session status is In Progress. Why?
Not Started students within the test session will cause the overall test session to be in an In Progress status.
What does it mean if the reset and inactivate button are grayed out?
The user who is trying to use the inactivate/reset button, must have less roles/permissions as the person they are trying to edit.
What is a parsing error?
Removing/Rearranging header information with an upload file.