PNR
What does PNR stand for?
Passenger Name Record
Phoenix
PHX
If the guest does not have a flight preference, what options are we required to disclose first?
Lowest available fare
After we retrieve a reservation, how do we display it in screen 3?
ESC, f1, ESC (Bunny ears/toggle)
What does AAG stand for?
Alaska Air Group
In what section of our PNR can we see SSR's?
AS Facts (Alaska Facts)
Nashville
BNA
-Name (First and Last)
-DOB
-Full street address
What is the command to clear fields?
CTRL+END
How many JD Powers have we won?
12
What remarks do we add for revenue tickets?
General Fare Rules
Wichita
ICT
What must we advise when a guest calls to request a wheelchair?
Airport Accessibility (non-level entry boarding)
How do we display the VCR in Image?
SF8, f1, enter
What is our mission statement?
Creating an airline people love
What do we need to verify after we issue a ticket?
PNR and VCR match
Steamboats Springs
HDN
Name 3 rules we must advise on the following fare basis code VH2OASMN
-Ticket is nonrefundable
-No show policy
-For changes additional difference in fare and taxes may apply
Where in Image do we go to save?
Shift F12, f1, end and retrieve
Name our 5 values
-Own Safety
-Do the Right Thing
-Be Kind Hearted
-Deliver Performance
-Be Remarkable
What remarks do we add for mileage tickets?
Web Booked Award
King Salmon
AKN
What does the DOT requires us to disclose when first offer flight options to a guest?
Operating carrier
What is Ignore & Retrieve?
Refresh
What is the name of our President & CEO
Ben Minicucci