1
when engaged in social conversation the distance between people
what is 4 - 12 ft.
Participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is
what is active listening
the majority of the population are ___ learners
what is visual
Elisabeth Kubler Ross is known for her study of
what is the 5 stages of grief
people process and communicate information in 3 basic ways
what is visual, auditory, kinesthetic
meditation and prayer are forms of a coping skill
what is spirituality
to express socially unacceptable instinctive drives or impulses in approved and acceptable way
what is sublimation
held in the medical office before or after patient care hours
what is staff meetings
the most commonly used defense mechanism
what is repression
2 main types of boundaries
what is physical and emotional
you might blame another person for your own adequacies
what is projection
commonly considered a positive gesture
what is giving a thumbs up
erik erikson was was known for his theory on
what is psychosocial development of human beings
watching TV and reading excessively to avoid dealing with an issue are a common type of
temporary withdrawal
hanging on to anger, drinking, road rage, isolation, are
what is nonadaptive coping skills
being aware of ones own feelings and the feelings of others
what is perception
planning, talking, stretching, humor, sleeping, are examples of
what is adaptive coping skills
When communicating with others you should be
what is assertive
Maslows theory consisted of 5 stages of deficit needs
what is physiological, safety, belongingness and love, esteem, self actualization
the most common example of a positive, happy facial expression is
what is a smile
in the model of communication process presented in this chapter, the receiver decodes the message based on their
what is reference points
everyone is motivated by
what is needs
the interchange of information through thoughts, feelings, messages, or perceptions as by speech, gestures, writing, or behavior
what is communication
when communication with patients you should always
what is positive body language
when engaged in personal conversation acceptable space between 2 people
what is 1.5 - 4 feet