BSA
What dialogue should we be using when Marriott Bonvoy members check-in?
"Thank you for being a Gold Elite member with us"
What sport do Kobe Bryant, Stephen Curry, Lebron James all play?
Basketball
Beans & oatmeal are a good source of?
Fiber
How many tiers are there in the Marriott Bonvoy program?
6 tiers
Which members should be asked to confirm if they want to use their late checkout benefit when they are checking in?
Platinum, Titanium & Ambassador.
Which game is always held on the first Sunday in February?
Superbowl
Name a famous James Cameron movie?
Titanic
What are 2 benefits for Gold Elite members?
25% more points
elite welcome gift points (250 pts)
2pm late checkout
enhanced room upgrade
When a guest is using mobile check-in what is the dialogue we should be using?
"Thank you for using mobile check-in. We've been expecting you"
Who won the 2022 NBA finals?
Golden State Warriors
In Italy what is served in a gelateria?
Gelato
How many nights per year does a guest have to stay with us to earn Platinum status?
50-74 nights/year
What is the last step of the check-in process?
Offer further assistance
What is the captains (Sean) favorite sport?
Hockey
What is the #1 series on Netflix?
Jeff Dhamer series
How many points per dollar spent do members earn?
Who picks out our hotel playlist?
Mitch