Crucial Conversations/Conflict Resolution
This style of conflict management involves people who are assertive but cooperative.
What is collaborating?
This is a willingness to account for one's actions and accept responsibility for outcomes.
What is accountability
Great teams are made of this.
What are great teammates?
The amount of time between the start of patient's deterioration and the critical event occurring.
What is 6.5 hours?
Duty Breech
Cause Harm
What are the four parts of malpractice?
These techniques allow you to say “No,” without actually saying no.
What is offer assistance, coaching, or support?
This is the obligation to fulfill specific roles, duties or tasks.
What is responsibility?
Selflessness Trustworthiness
Humbleness Positivity
Respectfullness Greatness
What are the 6 virtues of teamwork?
This is the percent of events that can be prevented by recognizing and alerting appropriate members of the team when a patient's condition is deteriorating.
What is 70%?
When a nurse departs from standard of practice this occurs.
What is a breech?
This style of conflict management occurs when a manager chooses to withdraw from a discussion or a situation in which conflict is likely.
What is avoiding?
This is the act of taking someone who is a novice under your guidance and helping them to grow.
What is mentoring?
Putting other teammates before yourself.
What is selflessness?
This is a list of patients whose condition has changed i.e. increased oxygen needs, decreased LOC that the staff nurse are concerned about.
What is a patient of focus list?
When this happens to a patient, the nurse can be sued.
What is injury to the patient?
When a leader always says “yes” instead of saying “no” the team learns to rely on their leader even when they can complete the task alone. This is known as
What is fostering dependence?
Self knowledge Be a visionary Inspiration
Creativity Effective communication skills
What are desirable traits of mentors in nursing?
The foundation of teamwork.
What is trust?
When the nurse walks in to assess their patient and just feels like something isn't right.
What is a gut feeling?
In a court of law, nursing documentation is considered supporting evidence and can be used as this.
What is a legal document?
Giving this type of feedback along with the action you want to see improved will increase the likelihood of the person accepting the complaint
What is positive feedback?
Sending a nurse home when census is lower can greatly impact this.
What is the budget?
You improve team relationships by doing this.
What is being respectful?
This is the worst thing a clinical coordinator can do when there is a code blue.
What is leave the room?
This is a system of documenting exceptions to normal illness or disease progression, using a short hand method of charting.
What is charting by exception?