Oohhhh That's What Sales Wants
what is the question sales is looking for?
Welcome to the .... My name is >>>> I will be assisting you with your check in. May I have your name please? Blah Blah - Welcome Blah Blah. We are glad you are joining us - I see here you are staying with us for 2 nights.
Are you traveling on business or leisure?
now obviously - they could be staying a different # of nights -
they could be a repeat or a world of Hyatt member that you would need to engage them differently..
you may already see notes about a different family/patient/friend/celebration etc...
What do you next if they are on business
and here on a non business rate? Like Rack or Expedia?
Wow - thank you for joining us.
Will you or anyone else be joining us again from your company?
will you be coming in often?
are you here on a project? will others be joining you?
How many points will they receive
1000 world of hyatt points - only if they fill it out now. you can even omit the extra ? just the Top Three.....
When do you get to Spin?
at the end of the month
what is in for you?
A spin
How do you find out what company they are with?
You ask - what company are you with?
What would you get extra of
if they fill out a card? You would get three extra Spins
Everyone = we may just ask you to take a spin...
What is in for the Customer
A spin
Bonus Point - ? Daily Double
If they are traveling with business and you feel that it is appropriate what should you do next?
Why are we doing this?
Well - more customers!!!!!
engagement - sense of belonging - they will remember you and want to join again.
Warm welcome getting to know them.
If you need anything else during your stay again my name.. I am happy to help.
Renee - that it you guessed it.