Call Center
study that is short term study
What is an Ad-Hoc?
where to locate a participant in salesforce
What is the search bar ?
what's at the top of the today emails.. (motivation)
something you do after EVERY call
What is Log the call?
consumer opinion center abbrev
What is COC?
21-64 is the ____ to be able to participate in a tobacco study.
What is the age requirement?
the 4/5 digit participant identifier
What is a P.I.D?
status for participants with behavior issues
What is DNU?
long term study
What is a panel?
Extra Credit: not really site director
Who is Stephen?
participants can participate in these three locations
What is Richmond VA, NC and VA Beach
time panelist has to arrive after appointment time
What is a 15 min grace period?
where you go to log a phone call
What is an activity history?
First thing you have to do before you are able to log into cisco.
What is logging into the phone?
Extra Credit: not really.. what is the topic most days in the call center
What is food?
Total smokeless tobacco ______.
sent after the third call of the site guest user, if the participant has been unreachable
What is an OOTPC?
where to find participants to register for study?
where to add a study for a participant after we've registered them.
What is a campaign?
new registrant who registered online
What is a site guest user?
what day does SKYPE stop working ?
What is Dec 31, 2022
status that is reversible for a participant
What is F18?
study before a panel is called.
What is pre screening?
multiple participant accounts in the database
What is duplicate account?
"Hi I'm calling in because I need my 1099 form, where would I find this?"
What is Hyperwallet?