Security
The level and employee must be on before the service center can enter changes on the account.
What is fully secured?
Employees can carry who on their coverage?
What is spouse, domestic partner, common law marriage or dependent children?
I am the coverage.
What is Cigna?
Where will I find the request templates?
What is service now and service now request template?
What is Finance Focal?
What identifiers need to be correct to send a OTP?
What is first and last name and complete address?
A spouse can not be covered if they have.....
What is comprehensive coverage with their employer?
Where do I place the call notes that was created on the call?
What is wrap up?
How do I notify the team that a tool needs to be updated?
What is the Tool Update Suggestion?
Where can I locate the PTO max accrual for a caller?
What is Employees View Balances?
Best practice to locate employee account in Workday.
What is employee ID?
I continue if the enrollment is not complete from year to year.
What is default coverage?
What is the topic that is used when closing the call out under topics and details?
What is Service Now tracked?
Where do you add calls that are coming in to report a pattern of repeat calls ?
What is trend log?
How can I verify that a person returning from a leave of absence will be paid for the holiday?
What is Update Temp Schedule?
When a third party is added to the line what is information are they required to be told?
What is you are on a recorded line.
I am the start of enrollment .
What is Nov7, 2024
How will you be notified for specific details such as a repeat caller, check address, or other reminders on the account?
What is attention items?
Where would I find recently updated information?
What is Client News?
Where you can you locate if an employee is eligible for weekend rate incentive?
What is Create Baseline schedule ?
When completing enrollment for the employee what is required before submitting the plan choices.
What is read the agreement clause and they must say they agree?
The last day that the employee can make corrections to their benefits.
What is Nov. 22,2024?
What are the steps to open up the HRFS tools when not on a call?
What is file open no account on file, select systems then HRFS Tools.
What do I do if an OFS is not Available to take my escalated call?
What is OFS callback request?
How do I update my Standard Activity Chargeline?
What is the Change Task Description?