People skills
This type of communication creates a positive environment that encourages patients to express how they feel.
What is therapeutic communication?
This is the person that should coordinate the patient's transfer of care and report the patient information.
Who is the team leader?
Any radio hardware containing a transmitter and a receiver located in a fixed place.
What is a base station?
This was established in 1996 to protect patient confidentiality and penalties are charged for breaching.
What is HIPAA?
*100 extra points*
What does each letter stand for?
I listen and attempt to understand the patients perspective even though I don't necessarily agree with him or understand his actions.
What is empathy?
Identified by the WHO as a critical failure point that can cause serious breakdowns in the continuity of care, inappropriate treatment and potential harm to the patient.
What is communication during patient handoff?
In a ______ system, portable radios can transmit in either direction but not simultaneously in both.
What is simplex?
_____ information includes the measurable sign that you observe and record, while ______ includes information that is told to you but cannot be seen.
What is objective and subjective?
This is a five step model that was developed by the FBI to manage hostage negotiations quickly and effectively.
What is the behavioral change stairway model?
This is a mnemonic helpful for EMS handoff reports to ED staff.
What is SBAT?
*100 points*
What does each letter stand for?
Referred to as this, I am able to transmit the patients 12 lead ECG to the ED.
What is telemetry?
These are acceptable mnemonics for standardized reporting in the narrative section of a PCR.
What is CHART or SOAP?
Employing this can help you defuse conflict, build a rapport, communicate more effectively, and manage difficult situations.
What is emotional intelligence?
After giving a patient report, I need to get this from ED staff prior to leaving the ED.
What is a receiving signature?
In an interoperable communications system, all involved agencies are able to_______.
What is share information with each other in real time?
What is draw a horizontal line through it and initial above the word?
I consider my cultural values to be more important than my patients values.
What is ethnocentrism?
These three things are essential for a good transfer of care report.
What are managing the environment, Ensuring a structured report and uninterrupted critical care?
Also, accepted, making eye contact, minimal interference, respectful interaction, common language and common priorities.
Who is Medical Control?
Medicare and Medicaid will only reimburse for ambulance transport if the services are documented as this.
What is medically necessary?