YNM Project
This project has helped YesNM customers safeguard their private information while at the same time saved the State money and improved the environment.
E-Notices
This project helped 232,779 school kids eat meals during the pandemic even when they were unable to attend school due to mandatory quarantine or school closure.
Pandemic - EBT
This project put money in NM citizens bank accounts at the same time gas prices rose.
Economic Relief Payment Portal
This year an SMS message was sent to HSD customers with a link to a streamlined chatbot experience to update their _______?
Address
What major system completed its migration in February of this year?
CSES
Why would E-Notices help safeguard YesNM customer's information?
They will no longer receive a long document with personal information in the mail
How many dollars in benefits did the State spend for the school year of 2021-2022?
Roughly $95 million of benefits were issued
How did YesNM help with this project?
Created the application to gather applicants for TRD.
What new IVR authentication method was introduced over the summer?
Phone number recognition
HSD began capturing consent from customers to receive e-notices about their case(s). This information is not stored in the __________ module hosted in the CCSC.
CCM (Customer Communication Management)
How many YesNM customers have opted in to E-Notices since it went live in August to Nov. 4th?
83,000
How did YesNM help with this program?
Created a search application to allow parents to find their child's eligibility and benefit amount.
How much did the State give back in Tax Rebates to NM's in the Summer of 2022?
20 million
How many languages besides English and Spanish are now offered to customers who call in to our CCSC?
18
What percentage of all CCSC contacts are automated as of October 2022?
54%