Ethic's
_______ are attitudes and beliefs about things we think are important
Values
the person who starts their own company
Founder
How would you define good customer service?
Act of supporting and advocating for customers
Revenues minus expenses equals?
Net income
The action of leading a group of people or an organization.
Leadership
Deciding whether choices you make in the workplace are ____ or not may jeopardize your job.
Ethical
A person or group of persons having administrative or supervisory authority in an organization or in government authority
Executive
Can you name three daily activities of a customer service agent?
Unearned Revenues in what type of account?
Liability
The quality of being outstanding or extremely good
Excellence
Ethical behaviors in the ____ include effective communication and taking responsibility
Workplace
A new concept of product or service that will typically be exchanged for money
Idea
__________ is a service that provides information and support to computer users, especially within a company.
Help Desk
Accounting entries involve a minimum of how many accounts?
Two accounts
the beliefs or opinions that are generally held about someone or something.
Reputation
My boss gave me credit for a project on which a colleague did most of the work. Should I accept the praise?
No
Many Entrepreneurs want to make a ____ in the industry and or world.
Change
When new on the job, instead of saying to a customer, "I'm new here." You should say...
"I'm going to quickly check with colleague and get back to you."
What is the difference between debit and credit?
Debit is money that goes into an account, while credit is money that goes out of an account.
_________is money to help pay for college or career school.
Financial Aid
You always have to work with a coworker that keeps on bugging you. What should you do?
Respectfully try to resolve and explain the situation to them
The ability to apply creative solutions to problems and opportunities to enhance or to enrich people's lives is called
Innovation
When dealing with customers you want to aim for _____ _____.
Customer Satisfaction
Which financial statements reports the revenues and expenses for the period of time such as a year or a month?
Income statement
a feeling of doubt or hesitation with regard to the morality or propriety of a course of action.
Scruples